Helpdesk Administrator

4 weeks ago

Basingstoke, United Kingdom Reed Business Support Full time

Our client based in Basingstoke is looking for Helpdesk Administrator on a Temp - Perm basis.

The hours are 14pm-2am

4 on 4 off

Rate of pay £11.50

**Responsibilities**:

- Call handling
- Identify and investigate compliance issues
- Clearly logging notes to support your investigation
- Clear communication on causation/closure reason
- Managing a booking system in line with reports and ad-hoc requests
- Analysing data trends in order to drive improvement within the team
- Collate information and update business systems
- Ensure effective communications within the Central Services team

What will you need to succeed?
- Strong attention to detail
- Organised and process minded
- Inquisitive mind-set
- Good IT Skills (ability to learn new systems)

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