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Membership Consultant

4 months ago

Middlesex, United Kingdom Everyone Active Full time

Membership Consultant - Spelthorne Leisure Centre (Basic Salary plus additional 8k OTE)

Main Goal: - To ensure the facility and colleagues provide a quality customer experience. To promote the Everyone Active vision, mission and values to deliver the Everyone Active sales strategy that enables the site to achieve its sales and data KPI’s
- Hit your centre’s targets and understand your centre’s business objectives
- Achieve your individual productivity and sales targets to hit your centres targets and to contribute to the ongoing development of sales plans
- Follow the monthly plan to hit your centres targets and to contribute to the ongoing development of sales plans
- Contribute to the marketing of the centre and lead generation through developing ideas and arranging outreach events
- Inspect, monitor and review the sales process to ensure targets are met
- Understand the categories and volumes of membership sales required to achieve your monthly targets given you by your GM/SM
- Follow the monthly plan to hit your centres targets
- Achieve budget across the DD and annual line on an ongoing basis.
- To continuously action the administration of prospecting process on Single Customer View (SCV) and MRM
- You work with Support Hub to ensure that queries are resolved before the cut-off point
- Improve the standards of the facility
- You ensure that each sale follows the Everyone Active membership T&C’s and no offers outside of these are given without authorisation from the RSBM
- You ensure that each day you have a 10 minute meeting with your line manager to plan the day’s activity
- Complete the tasks to ensure the standards of the facility meet company expectations
- Support the centre’s work towards Quest, IiP, ISO 14001, 18001 and other awards

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£21,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: One location

Reference ID: LE100HHMC