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Boutique Supervisor
4 months ago
Nespresso
Retail Supervisor - Kingston
Competitive Salary + Potential Bonus + Excellent Benefits
Full Time position available
**Position summary**
We're looking for a proactive and commercially driven Retail Supervisor to join our Boutique in Kingston. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for 'In Home' and 'Out Of Home' consumers.
**A day in the life of a retail supervisor**
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
If you take responsibility, show motivation, you can expect great opportunities with Nespresso.
What will make you successful?
Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist.
We're looking for confident and charismatic individuals who can deliver exceptional customer service utilizing strong communication and interpersonal skills, as well as being able to demonstrate an ability to rapidly build strong, working relationships with your customer base and be happy to support where needed.
In return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus and 5 weeks holiday plus bank holidays.
Right to work in the UK
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Kingston Upon Thames: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location
Reference ID: Nespresso Kingston
