IT Service Management Specialist

6 months ago

Bournemouth, United Kingdom Allianz UK Full time

**IT Service Management Specialist - Continual Service Improvement**

**Hybrid Working**

**Who we are**

Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.

**Role Description**

Allianz UK are currently looking for a strong Service Management Specialist to join our IT Team and take a lead on Continual Service Improvement across our IT Delivery Processes and Functions.

This is a hybrid working role and will require you to come into the office 2 days per week, ideally our Guildford or Bournemouth office.

**Primary Responsibilities**
- Proactively identify areas of improvement through the analysis of service data
- Take ownership of suggested improvement items fed into the team
- Understand requirements for, and initiate Service improvement activity working closely with IT delivery partners and stakeholders
- Own, monitor and track progress of Service improvement initiatives logged on the CSIP Tracker.

**Supporting Responsibilities**
- Working with the wider IT Delivery Organisation, you will have responsibility for helping deliver new and updated reporting packs to the Head of IT Business Services for use in various stakeholder meetings
- Manage risks associated with IT Service Management and Delivery
- Coordinate a range of governance control tasks from helping shape ‘what compliance looks like’ through to monitoring and tracking we are in GREEN status to those controls, achieved through monthly reviews, spot checks on output quality, supporting audit activities
- Helping shape the evolution of the Service Management IT Delivery Framework
- Ensure compliance to Allianz Corporate Policies, Functional Rules and UK Regulatory Requirements
- Manage Service reviews, IT performance / Service Level Agreement based reporting.

**Skills**
- Extensive use of workplace tools such as O365 suite in the delivery of reports and analysis of data
- Keen eye for detail
- Proactive and “get involved approach”
- Strong business awareness and focused on customer service
- Adaptive and responsive to change
- Ability to build and manage relationships
- Excellent communication skills; approachable; authoritative; diplomatic; demonstrates empathy
- Effective team-player.

**Qualifications**
- ITIL Service Management or equivalent qualifications are desirable
- BCS or CII qualifications are desirable.

**What We Will Offer You**

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from
- so you can pick a package that’s perfect for you.

We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

- Competitive salary - up to £65,000 depending on experience
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail Discounts.

**Our Ways of Working**

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

**Our Purpose and Values**

**We secure your future**

**Be Brave | With Heart | Everyone Counts | Inspiring Trust**

Our purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it.

Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building on inclusive culture for us all to succeed.

**Diversity & Inclusion**

At Allianz, we value diversity and inclusion and back this up with our accreditations, Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community's Race at Work Charter, and an Armed Forces Covenant gold standard employer.

At Allianz, we encourage our people to advocate for what they need, we listen, and we act - this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments.

**Join us - Let’s Care for Tomorrow.**

**Job Level**:
Professional

**Location**:

- Bournemouth, ENG, GB, BH1 2NFGuildford, ENG, GB, GU1 1DB

**Area of Expertise**:
Operations

**Unit**:
Allianz U

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