HR Staff Hub Administrator

2 months ago


South Kensington, United Kingdom Imperial College London Full time

Do you enjoy working with people and providing an outstanding customer service experience? Do you thrive working under pressure in an environment with changing priorities? If so, this is a fantastic opportunity for a strong Administrator to progress their career in Human Resources.

The HR Staff Hub is the first point of contact for all HR, Payroll and Pensions queries and is also responsible for all transactional HR Operations for the College. Utilising a service management platform, we receive and process a high volume of requests relating to various aspects of the employee lifecycle.

**Duties and responsibilities**:

- Monitor and prioritise customer requests on our service management platform to ensure timely delivery within agreed timescales.
- Issue contracts for new starters and create their record on the HR system (Oracle)
- Administer contractual changes such as contract extensions, salary adjustments, changes to working hours and costing information.
- Process leaver requests to include resignations, retirements and end of contract terminations.
- Produce accurate correspondence to requesters and members of staff confirming any variations to employment conditions.
- Liaise with the Payroll Team in relation to changes of salary and promotions.
- Meet regularly with customers from your designated business area to build relationships and increase knowledge or working practices.
- Support users of the HR services in your designated business area with the various processes they will need to utilise.
- Liaise with the HR Compliance Team in relation to immigration queries and requests with sponsorship implications.
- To ensure confidentiality and integrity of all casual worker information in accordance with the GDPR and other relevant legislation and Codes of Practice.

**Essential requirements**:
High levels of attention to detail are essential due to the high volume and nature of data that you will be responsible for updating and managing within the HRIS system. Experience of working with HR Systems would be advantageous.

You will be confident in working independently, as well as being a strong team player.

**Further information**:
This role is offered on a full-time fixed term basis until July 2025.

Interviews are likely to take place week commencing 8 January 2024

Hybrid working may be considered for this role. Staff working in roles that are suitable for hybrid working will normally be expected to work 60% of their time onsite. The opportunity for hybrid working will be discussed at interview.
- More information is available on the following web page: _Work Location Categories (from 30 September 2023) | Administration and support services | Imperial College London_

**Documents**:

- HR Staff Hub Administrator -JD.pdf



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