Quality Assurance Coordinator

Ralph are excited to be exclusively recruting for a growing, progressive independent recovery services firm with a fresh perspective. A market leader in the auto sector in Australia, the company is fast-paced and dynamic.

Being the out of hours cover for clients in Australia, this opportunity is very process driven, checking and completing information for quality assurance purposes of customers in Australia - attention to detail and accuracy are an essential criteria

**The Opportunity**:
**Varied hours available including full time/part time/weekends and shifts considered. Varied flexibility so please get in touch**

To complete quality assurance reviews of files relating to accident management and loan car businesses maintaining high levels of customer service and file management.

Quality Assurance (QA)
- Working to an established QA framework, reviewing file integrity to identify missing information and adherence to compliance
- Collating information and reporting on file quality to relevant person/s
- Communicate feedback to Claims Team Managers on any rectification required on files
- Support the continuous improvement of work processes and efficiency by identifying trends and gaps in file quality

Customer Operations
- Handling inbound calls from customers who have had accidents
- Obtain details from customers about the accident
- Updating database or software with customer information & accident description
- Organise UBER/Taxi trips for customers
- Answer concerns or objections and outline the next steps in the process

**About You**:

- Experience in quality assurance or claims management/vehicle leasing ideal
- A customer-focused approach along with a "can do" attitude
- An eye for detail and effective record keeping
- Excellent time and task management
- A passion for helping others and delivering excellent customer service
- The ability to show empathy & understanding
- Ability to work in a global team and autonomously
- A willingness to learn, develop and grow within your role
- Knowledge of the insurance, credit hire or motor vehicle hire industry is highly desirable but not essential

**Offering a basic salary of £22,500 increasing to £24k after 6 month’s probation

Bonus - £100-£300 per month - KPI dependant**. Varied, flexible working hours.

**_By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf.You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment._ _

**_Thank you for working with Ralph Recruitment Please contact Louisa Ellis for further details._