Mobile Home Officer

3 days ago

Portsmouth, United Kingdom Portsmouth City Council Full time

**Salary: Band 8 - £32,020 - £34,722 p.a.**

**Fixed Term Contract/Secondment for up to 12 months to cover maternity leave**

**37 hours per week
**Job purpose**:
To be a lead regulatory officer as part of the Regulatory team within the Private Sector Housing service for Portsmouth City Council, delivering responsive and effective services to anyone who approaches the city council needing help regarding their mobile home.

**What is the role?**

The Mobile Homes Officer is responsible for ensuring that legislative standards are maintained on private mobile home parks in the city (and surrounding area as contracted) and for the operational performance of mobile homes parks owned and operated by the council.

As the lead officer on mobile homes parks the role will focus upon legislative compliance supporting the Head of Service and the Housing Regulation Manager in matters including:

- policy and statutory compliance
- legal proceedings - including prosecutions, civil actions and formal actions
- team development / training
- directly responding to dissatisfied consumers, elected members and FOI requests
- To provide a comprehensive local management service to the Mobile Home Parks in accordance with either the current legislation or management contracts.
- To undertake pro-active inspections of the park home sites and licensed holiday and residential sites, identify problems or small works and take appropriate action to rectify any issues identified.
- Issue and monitor licenses for licensable residential or non-residential mobile home park sites.
- Provide support to the occupants of the park home sites to ensure that the living experience on the park home sites is an enjoyable one.
- Provide statistical and monitoring information when required to assist the Head of Private Sector Housing in the management of any contracts associated with the park home sites.
- To evaluate the park home sites and identify any areas of redevelopment that could enhance income, or the living experience for the park home residents.
- To work with the park homes team in income recovery, ensuring that rent arrears achieve agreed targets. This will also include calculation of any additional charges, such as parking or water.
- Investigate any complaints received from park home occupants and resolve any problems in a positive manner in line with current policies.
- Work with the team in ensuring that any changes to legislation are identified and that best practice and legal requirements are met and maintained.
- You will be based at the Civic Offices, but the majority of your working day with be at Park home sites.

**Who is the person?**

You will be someone who:

- It is desirable that the post holder will hold (or be working towards holding) a level 6 qualification in environmental health, environmental science, housing engineering or construction.
- It is desirable that the post holder holds (or is working towards holding) associate level CIEH membership, member level of the CIH or membership of another relevant body. This will include evidence of continual professional development (CPD).
- It is essential that the post holder is (a) educated up to (or working towards) at least level 3 in a relevant Housing, construction or environmental health qualification and (b) ideally will have demonstrable experience (minimum of 2 years) in working with stakeholders within the private rental sector to achieve the right outcomes with regard to Housing Standards.
- For new starters without a relevant qualification. Applicants will be considered for a development role starting at band 7 and moving to band 8 when level qualification 3 is achieved.
- Has knowledge and experience of housing legislation and process around enforcement, particularly in mobile home parks
- Experience of inspecting properties or grounds and be able to identify and specify remedial works is essential.
- Be able to provide clear written instructions on what works should be carried out.
- Experience in managing park home sites either residential or non-residential is desirable, or experience of general property or facilities management.
- Due to the location of the park home sites (Portsmouth, Gosport & Eastleigh), the ability to drive is essential.
- Be able to identify and provide advice on necessary property repairs and produce schedules of works with clear instructions on what works should be carried out.
- Is emotionally resilient and able to deal with the impact of being exposed to customer's difficult circumstances. Being able to remain professionally detached and focused even if the message you deliver involves saying no in difficult circumstances.
- Is a confident person who can clearly and effectively communicate both verbally and in writing. As a lead officer typical communications are with customers contractors, and other property professionals. as well as presentations to officers and peers
- Works proactively and is able to remain motivated, working o

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