Wbd Sports: Team Member

7 months ago

Newcastle upon Tyne, United Kingdom Warner Bros. Discovery Full time

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role...**

We have an exciting opportunity in our Sales Retention team. In this role you will ensure every Commercial Sport customer (both independent and group) receives an excellent level of service from the time their order is placed or their contract initiated from early life through to In Life, including billing, debt recovery, technical support, complaint resolution and general account enquiries for the Commercial venues product portfolio.

**Your Role Accountabilities...**
- Take personal ownership of all customer interactions both on-line and offline.
- Resolve complaints relating to Commercial TNT Sports portfolio at 1st point of contact
- Listen, engage and communicate appropriately with our customers in all interactions ensuring interactions with customers and colleagues are respectful and courteous and represent WBD in a professional way.
- Retain custom and maximise revenue promoting the benefits of Commercial TNT Sports to Commercial premises and utilising appropriate save tools.
- Promote the preferred method of payment as DD for Commercial TNT Sports bills.
- Support and trust colleagues through virtual team working across the business to make sure our customer service delivery is excellent.
- Understand and adhere to processes, systems and best practice guidelines, and share best practice and knowledge working towards common operational goals.
- Flag barriers getting in the way of doing a great job for our customers to Commercial Sport Management.

**Qualifications and Experience...**
- Previous customer service experience, ideally in a service centre environment.
- Excellent numeracy and literacy combined with sound attention to detail - written and verbal communication with internal and external customers and suppliers is essential.
- Experience of taking ownership of problems to quickly fix them whilst keeping our customers fully up to date with progress, looking to resolve all customer issues within a single contact to get it right first time.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

**How We Get Things Done**

**Championing Inclusion at WBD

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