Band 3 Admin Officer

2 months ago

Belfast, United Kingdom Platinum Recruitment NI Ltd Full time

Job Title : Band 3 Admin Officer
Location : Belfast BT14
Duration : Temporary
Rate : 11.11 p/h
Hours : 37.5 hpw

They will be working in the Central Booking Office, but should be flexible to be able to move as the service requires to other sites within Belfast.

This will be a full time post hours to be discussed depending on the needs of the service, however we will also consider part time.

JOB SUMMARY/MAIN PURPOSE:
The post holder will be responsible for a range of duties including; booking systems, such as partial booking, day to day co-ordination of outpatient waiting list and clinics, ensuing an adherence to agreed protocol in relation to appointment booking and call handling. Provide administrative and clerical support to the Physiotherapy department.

Main Duties/Responsibilities

Booking Duties
- Responsible for ensuring that all new referrals received are registered appropriately and accurately.
- Monitor waiting list to ensure patients do not breech the agreed waiting time.
- Ensure that the partial booking procedure is adhered to in a consistent manner.
- To ensure that when adding patients to the Physiotherapy waiting list that all referral details are correct as this reflects the Outpatient waiting times.
- To make appointments appropriately, ensuring patients with the same clinical priority are seen in chronological order, to issue appointment letters.
- Ensuring that clinic capacity is utilised, taking action in partnership with the administrative manager.
- To liaise with Physiotherapists / GPs / other specialists when making appointments.
- To ensure that telephone calls are handled in a courteous / pleasant manner, ensuring appointments are appropriately offered in line with IEAP. (Integrated Elective Access Protocol)
- Ensure review appointments are made as per clinical specification.
- Ensure that clinics are attended on system in a timely manner.
- Booking of interpreters when required.
- Booking of Physiotherapy appointments in conjunction with consultant appointments.
- Provide clinic lists in advance and ensure client files are prepared prior to their clinic appointment.

**ESSSENTIAL CRITERIA**:
1. a. 4 GCSE’s at grade C or above to include English Language or equivalent qualification and one year’s administrative/clerical experience

or

b. NVQ Level II in Administration and one year’s administrative/clerical experience

or

c. A minimum of two year’s administrative/clerical experience

2. RSA/OCR Stage 2 Typing/Word Processing ( Parts 1&2) or equivalent qualification, **OR** have a minimum of six months word processing experience

3. Experience in the use of Microsoft Office products including Word, or equivalent

4. Good communication skills

5. Ability to work as part of a team

6. The Flexibility to work in a changing environment.

Knowledge of waiting lists and PAS

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.

**Job Types**: Full-time, Part-time

**Salary**: £11.11 per hour

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (preferred)
- Microsoft office products: 1 year (preferred)

Work Location: One location

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