Showroom Host

**Showroom Host / Receptionist**:
Job description

**Role: Showroom Host**

**Location: Marshall Volkswagen Coulsdon**

**Hours: Full-time, Monday to Thursday from 8am - 6pm and Saturdays from 9am to 5pm**

**Salary: National living wage**

**Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme, discounted car purchase scheme, servicing and bodyshop services, discounted shopping portal and **more**

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As the Showroom Host, you are the first person to greet our customers and visitors, providing a warm welcome as they enter the dealership. You will be based on reception, and will be taking inbound calls, transferring calls, speaking to customers, and supporting the dealership with any administration duties as required.

**Who you are**
- You will have previous customer service experience, ideally within a professional, customer facing environment although this is not essential
- You will be confident talking to customers in a professional manner both on the telephone and face to face, ensuring they have a great experience in our dealership
- You will have good IT skills and be happy to support with administration duties
- You will be a self-starter, organised and someone who takes pride in what they do

**What you will do**
- Greet all dealership visitors in a friendly and professional manner, assisting with queries and passing to the relevant department or team member
- Take phone calls and respond to queries as appropriate, transferring to the correct individual or team
- Provide refreshments for dealership visitors and ensure the seating and refreshment area is tidy and fully stocked
- Deal with incoming and outgoing mail and deliveries
- Assist with administrative tasks as required
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._