Support Officer
3 weeks ago
**Details**:
**Reference number**:
- 287595**Salary**:
- £21,775**Job grade**:
- Administrative Officer- AO**Contract type**:
- Permanent**Type of role**:
- Operational Delivery**Working pattern**:
- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:
- 4Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- These positions are based at Brighton County, BN2 0RFAbout the job
**Job summary**:
- Please refer to Job Description**Job description**:
**Job Title**:CTSC Support Officer
**Grade**:AO
**Location**:Brighton Probate
**About us**
Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply.
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Joining us is a chance to play a pivotal role in the smooth running of our Courts and Tribunals, which give people and businesses access to potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, you’ll be able to build a varied, challenging and rewarding career.
The Courts and Tribunals Service Centres provide hubs for telephony, assisted digital, case progression and hearing support and will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.
Spread nationally over several sites, these centres will be home to just under half of our workforce in total. We are working to reform a Justice system that has in the past relied heavily on paper-based processes and the CTSCs are among the first steps in being able to support a modern, digital Justice system. Satellite sites to the CTSC process paper and legacy services, providing essential skills and knowledge to support reform and transition of the services to online.
**What will you be doing?**
This role is the main customer-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the needs of service users. This may also involve in Satellite sites, the handling of paper processing and administrative tasks as services reform.
**Key accountabilities include**:
- Undertake case-readiness assessment and progress the case to the next phase. Provide information to allow users to understand what they can expect next.
- Identify users requiring extra/different support and undertake basic assessment of users’ Assisted Digital needs in accordance with procedures. Refer suitable cases to our third-party supplier.
- To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer.
- Read relevant knowledge articles to maintain accurate and up-to-date knowledge of processes and systems.
**Person Specification**
**Essential Criteria**:
- Be able to empathise with our customers.
- Be able to explain information clearly so our customers feel reassured and they know what they need to do.
- Be flexible and adaptive to support business needs.
- Proactively resolve routine problems and escalate serious issues.
- Strong organisational skills with ability to prioritise daily tasks to meet user needs.
**Desirable Criteria**
- Knowledge and understanding of Probate
- The ability to make decisions based on a range of information provided and defined processes to administer Probate.
**Other duties**
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
**Support when applying**
**Person specification**:
- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
**Benefits**:
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance
Things you need to know
**Selection process details**:
- This vacancy is using Success Profiles (opens in a new win
-
Security Officer
1 month ago
Brighton, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeThis role will ideally suit a person who has or is interested in working within probation or rehabilitation. (Preferably ex-military or ex police officer) Location: Brighton Rate: 11.20 Shift Pattern: 4 on 4 off 20:00pm-08:00am **Duties**: - Undertake regular inspections and patrols of the building, including patrols of common areas in accordance with...
-
Security Officer
1 month ago
Brighton, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeThis role will ideally suit a person who has or is interested in working within probation or rehabilitation. (Preferably ex-military or ex police officer) Location: BN2 1EJ Rate: 11.20 Shift Pattern: 4 on 4 off 20:00pm-08:00am **Duties**: - Undertake regular inspections and patrols of the building, including patrols of common areas in accordance with...
-
Security Officer
1 month ago
Brighton, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeThis role will ideally suit a person who has or is interested in working within probation or rehabilitation. (Preferably ex-military or ex police officer) Location: BN2 1EJ Rate: 11.20 Shift Pattern: 4 on 4 off 20:00pm-08:00am **Duties**: - Undertake regular inspections and patrols of the building, including patrols of common areas in accordance with...
-
Project Support Officer
4 weeks ago
Brighton, United Kingdom Clearline Recruitment Full timeFull Time - Brighton, East Sussex (Remote) - Posted on 27th March 2024 - £24700.00 - £29800.00 per annum GBP / Year Our client, an established and growing business, are looking to recruit a highly organised team player to join their friendly and close-knit Brighton team as a Project Support Officer! This is a unique opportunity to become a part of a...
-
Project Support Officer
4 weeks ago
Brighton, United Kingdom Tate Full time**Project Support Officer** Tate Recruitment are delighted to be working alongside a local authority business based in Brighton, looking for a Project Support Office to support the Project Manager in the delivery of South East Grid Network Migration. - £15.63ph - 6 month contract - Full time - Remote with on-site visits around East Sussex **The...
-
Project Support Officer
1 month ago
Brighton, United Kingdom LTHT Staff Bank Full timeTo work with a team of project management professionals to support the delivery of the projects to drive realisation of the University’s strategy, Sussex 2025. To work alongside Project Managers to implement best practices and processes including: scope, timelines, resources, budgets and risks. The PSO will also work closely with the Portfolio Office...
-
Housing Support Officer
1 month ago
Brighton, United Kingdom One CIC Full time**One CIC Housing Support Officer - Brighton & Hove** **About the role** We are looking for a One CIC **Housing Support Officer - ** We are looking for a dynamic, self-motivated, enthusiastic individual to join our team with an aspiration to end rough sleeping. Responsibilities include: - Complete a Personal Support Plan with each customer, compiling a...
-
Service Support Administrator
4 weeks ago
Brighton, United Kingdom Reed Business Support Full timeReed Brighton are working with an education provider who is seeking a Student Services Manager to join their team for a 12 month fixed term contract in a full-time, office based role in Brighton. Student Services acts as a hub where students can access all aspects of college life, as well the first port of call for all visitors. The Student Services Manager...
-
Retail Security Officer
5 days ago
Brighton, United Kingdom BardWood Support Services Full timeAbout the role Title – Retail Security Officer Pay Rate – £11.75 Location – Brighton BN1 Shift Timings – Full time, 45 hours per week and must be able to work weekends. You will be working in a well-known retail store which holds various stock, some of which may be of high value such as meat and alcohol. Due to this, we are looking for a...
-
Charity Support Officer
4 weeks ago
Brighton, United Kingdom Regium Consulting Limited Full timeWe partner with over 1,000 charitable organisations across the UK to install contactless card terminals and donation webpages to collect donations. We are growing and are looking for a customer-focused individual to join our team. We are looking for someone who loves helping people and is an avid problem solver. There are plenty of opportunities to grow and...
-
Business Support Officer
4 weeks ago
Brighton, United Kingdom Brighton & Hove City Council Full timeJob Introduction The primary function of the role is to assist in administrating complex contact arrangements, to include scheduling work, liaising with parents, carers, contact staff, social workers and other professionals, maintaining databases, invoicing, minuting meetings and running the office. Administrators are based at the contact centre which means...
-
Project Support Officer New
1 month ago
Brighton, United Kingdom Clearline Recruitment Full timeOur client, based in central Brighton, are an Electrical and Mechanical design industry, supporting the commercial construction industry across the South of England. Working on a number of exciting, multi-million pound high profile projects, their Brighton based team are looking for a Project Support Officer to provide administrative and project support to...
-
Security Officer
1 month ago
Brighton, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeAs a security officer, you will be working in a corporate site, providing safety and security to both staff and visitors. You will be representing BardWood and our client, providing a service to the highest standards in a fast paced, prestigious site. Theposition requires you to have a high level of self-presentation & communication skills are essential...
-
Administrator/projects Support Officer
1 month ago
Brighton, United Kingdom Ackerman Pierce Full timeAckerman Pierce are continuously supporting a Brighton Based, NHS Trust who are expanding their administrative teams with temporary support! **We have an exciting opportunity for an experienced administrator or projects support officer - leading the organisation and scheduling, communications/marketing and evaluation of a new Trust senior leadership...
-
Housing Support Officer
2 weeks ago
Brighton & Hove, East Sussex, United Kingdom Transform Housing & Support Full timeHave you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with...
-
Security Officer Support
1 month ago
Brighton, United Kingdom Mitie Full time**£10.95 per hour** **24 hours Sunday, Monday and Tuesday 3 - 11pm and extra hours available covering sickness and holidays** **Must be flexible as jobs will be based in Co Op Retail Stores over the Brighton area** **Job Overview** - Mitie has a great opportunity for a Retail **Security** **Officer** to join the Team. - **Security** Officers are...
-
Retail Security Officer
2 days ago
Brighton, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full timeAs a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. This store is a well-known supermarket,containing various items such as food, alcohol, and other high value stocks such as meat, all of...
-
Trust Secretariat Support Officer
2 days ago
Brighton, United Kingdom Sussex Community NHS Foundation Trust Full timeThe Trust Secretariat Support Officer will provide a comprehensive administrative support service. The role requires excellent administrative, communication and organisational skills, working part of a dynamic team providing support to the Board of Directors and Council of Governors. They will act as a point of contact for the team, carry out diary...
-
Resettlement Support Officer
1 month ago
Brighton, United Kingdom Southdown Housing Association Full time**Frederick Place, Brighton** **37 hours per week - Mon-Fri 9 am-5 pm (4.30 pm Fridays)** **£24,050 - £25,396 per year. Plus £1,000 Essential Car User Allowance** - A **Do you want a career that is rewarding and helps make a difference to homelessness in Brighton & Hove?** **Who Are We?** - The Transition & Resettlement team works in partnership with...
-
Trust Secretariat Support Officer
2 days ago
Brighton, United Kingdom Sussex Community NHS Foundation Trust Full timeJob summary The Trust Secretariat Support Officer will provide a comprehensive administrative support service. The role requires excellent administrative, communication and organisational skills, working part of a dynamic team providing support to the Board of Directors and Council of Governors. They will act as a point of contact for the team, carry...