Head Housekeeper

1 month ago

Newcastle upon Tyne, United Kingdom Balmoral Court Full time

Senior Housekeeper

**Alternative Weekends**

**Reports To**

Home Manager

Deputy Manager

**Key Skills & Specifications**
- To demonstrate an open and honest, approachable and friendly attitude.
- To demonstrate a caring and compassionate nature.
- To be prepared to undertake (or working towards) NVQ Level 2 and 3 in Health and Social Care.
- To accurately follow instructions in a timely manner.
- Ideally to have had experience within the care industry.
- To be able to demonstrate excellent verbal and written communication skills
- To be able to demonstrate excellent attention to detail and the ability to quickly identify and resolve problems.
- To have the ability to work as part of a team.
- To have a can-do attitude.
- To possess a high standard of personal hygiene and appearance
- To be focused on providing a consistently high standard of customer service.
- To be highly motivated to deliver the highest standards of health and social care.
- To demonstrate the ability to work under pressure.
- To demonstrate a flexible attitude towards working hours.
- Previous experience managing domestic team
- Proven record of high level of cleanliness and infection control.

**Key Task***:
At all times to maintain effective communication and liaison with the home manager, deputy manager, registered nurse and senior carer to ensure the smooth, safe, effective, responsive and cleaning operation of the home.

To promote and display a professional image commensurate with the high standards of the Crown Care Group.

To take responsibility for the high standards of cleanliness across all areas of the home.

In conjunction with the wider care team to adhere to the home’s philosophies and goals and statement of purpose.

**Key Areas***:

- Compliance
- COSHH
- Housekeeping / Hazards
- Infection Control
- Training and development
- General duties
- Key skills and specification
- The following lists the Key Areas for which you are responsible and accountable. They are not totally exhaustive and your support is required in developing your Job Group are required to respect the confidentiality of all matters relating to the business of the home and in relation to the service users and their family and friends. Employees must therefore respect the requirements of the Data Protection Act 1998.
- Employees must ensure they are fully aware of their responsibilities under the Health and Safety at Work etc. Act 1974 and ensure that safe working practices are followed at all times.
- To fully comply with all Crown Care policies and procedures.
- At all times to uphold and promote the privacy, dignity, independence, safety and welfare of all services users and your own conduct in accordance with the Crown Care Group’s high expectations.
- To ensure the standards of the Care Quality Commission and Local Authority Contracts specifications and Safeguarding regulations and principles are upheld.
- To ensure Quality Assurance documentation is completed as per the Crown Care quality framework audit tool.
- To take responsibility for the maintenance of your own professional knowledge and to utilise this knowledge within the scope of your role.
- To display a professional attitude and encourage professional relationships with all grades of staff.

**COSHH**
- To ensure all cleaning products are locked away when not in use in the designated COSHH area.
- To ensure cleaning products are not level unattended at any time. A failure to adhere to this requirement will be considered to be an act of gross misconduct.
- To ensure that you are aware of the contents of the housekeeping file at all times. It is your responsibility to make yourself familiar with the file at all times.
- To make yourself familiar with product information, dilutions and rotas and thereafter ensure any dilutions are made to the manufacturer’s specification.
- To immediately report any splashes to the person in charge, making a note of the product involved. Thereafter it is your responsibility to ensure an accident report is completed in accordance with COSHH guidelines.
- To ensure personal protective clothing is worn at all times when in contact with cleaning products. This ensures the prevention of irritation and absorption into the skin.
- To ensure products are stored in marked containers at all times. Should you become aware that products have been stored in an unmarked container such breach should be reported to the person in charge.
- To ensure different products are mixed in separate containers to avoid cross-contamination.
- To ensure any materials which require soaking are not left unattended.
- To ensure fire doors are kept closed at all times. The propping open of fire doors is a direct contravention of company policy and any such action would be deemed to be an act of gross misconduct.
- To ensure all work materials are cleaned at the end of shift. Mops should be stored with the head upward to enable drying. In addition, cloths should be disposed of at the

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