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Payroll Administrator

4 months ago

Solihull, United Kingdom Serco Plc Full time

**Payroll Administrator**

**Solihull, B91 3LT - Hybrid Working (1 day in office)**

**Hours of work - 6am - 2.30pm**
**Full Time, Permanent**
**Up to £23,400 (dependent on experience) + Benefits**

Here at Serco, we are seeking a Payroll Administrator to be responsible for administrative duties within the Middle East Payroll team. This will include triaging and maintaining the Service Now dashboard, updating the payroll checklist and updating the Shared Teams calendar.

**As part of this you will**:

- Understand the expectations of customers and deliver a service that meets and exceeds customer’s needs within policy guidelines.
- Identify and escalate issues that impact the delivery of quality service.
- Maintain the appropriate level of process knowledge, customer satisfaction, and quality metrics, using all available knowledge sources, procedures, and tools available.
- Act as an additional support to the Final Settlement Team, Transactions Team and Onshore HR Team as and when required.

**What you will need to do the role**:

- Experience working as a Payroll Administrator or similar within a HR Shared Service would be desirable
- CIPP is desirable but not essential
- Excellent communication skills with the ability to build good working relationships with various stakeholders.
- You will have strong organisational and time management skills, with the ability to understand what to prioritise.
- A highly customer-orientated approach, committed to achieving excellent levels of customer service.
- Strong knowledge of MS Office, including Word, Excel, and Outlook
- Knowledge of SAP is desirable but not essential

**What we offer**
- Contributory pension scheme
- Cycle to work scheme
- Employee Assistance Programme
- BUPA anytime health plan
- Serco Benefits package - including discounts to well-known retail and entertainment brands

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.