IT Support Engineer

2 days ago


Newport, United Kingdom Yolk Recruitment Ltd Full time

**Yolk Recruitment** are working with a large specialist materials production company. They are looking to hire an IT Support Engineer who will be responsible for the support and maintenance of the IT systems across the UK.

The role would see you join a large, global, speciality materials company and proving a mix of remote and desk side support to colleagues across the UK. You would be the first point of contact for any IT related issues and would be exposed to brand new systemsand software before they are implemented across the business.

**What you'll be doing**:
The role will involve a mix of remote and desk side support in an ticket based IT support environment, meaning a good understanding of both hardware and software is essential.

Some specifics are listed below:

- Installing, configuring, and maintaining software and hardware components, HP computers and Cisco network systems
- Supporting people whenever they encounter challenges with computers and network devices
- Maintaining and updating technical documentation regularly
- Supporting Home workers remotely
- Some UK travel
- Recommending and purchasing IT equipment
- Diagnosing and troubleshooting software and hardware issues
- Ensuring the security of client and server computers

**Required Skills**:

- Possess a Computer Science qualification or equivalent
- Have a minimum of five year's experience in a comparable role
- Possess analytical skills for diagnosing, resolving, and preventing infrastructure problems
- Have strong interpersonal and communication skills
- Be able to work in a team environment on projects and support issues with corporate IT, vendors, and site business group

Proven experience of the following systems would be advantageous:

- Microsoft Windows 10
- Microsoft Office 365 / MS Teams / Service Now
- Active Directory / Azure
- Knowledge of iPhone and IOS
- Desktop Hardware Support
- HP and Sharp Printer Systems

**What you'll get in return**:

- Free private medical insurance
- Opportunity to increase annul leave to 37 days per annum using the compressed working initiative
- Annual performance bonus plan
- Contributory pension of up to 9%

**Sound Interesting?



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