Supervisor

6 months ago

Bradford, United Kingdom Infinity Soft Play Full time

**The role of Supervisor will be extremely ‘hands on’ with duties including the following**:

- The Supervisor reports directly to the General Manager (GM) and Duty Manager's.
- Provide day to day strategic leadership to the team ensuring they set up with the correct resources, tools and materials to meet the business requirements.
- Ensure that workloads and tasks are appropriately delegated and effectively monitored.
- Assist in effective man management and encourage effective communication and teamwork and instil a motivating and empowering working environment for staff.
- Ensure compliance with Health and Safety policies and procedures, and all associated statutory requirements throughout all areas of the park.
- Ensure all operational documentation is stored in line with company policy and procedures.
- The Supervisor must possess a full understanding of how each department operates so they can support when the site is in high demand
- Take part in Manager on Duty shifts as well as site opening and site closing shifts.
- Ensure all procedures are conducted thoroughly and that the highest standards of site presentation and maintenance are delivered.
- Ensure highest level of service is delivered to customers, promoting repeat business and an environment to capture reviews across all social media platforms.
- Ensure any general complaints are dealt with swiftly with the overall aim to recover experience and encourage repeat business.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary.

**Job Types**: Full-time, Part-time

**Salary**: £5.53-£10.67 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Bradford (required)

Ability to Relocate:

- Bradford: Relocate before starting work (required)

Work Location: In person

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