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Receptionist

4 weeks ago

Wigan, United Kingdom Shevington Surgery Full time

**RECEPTIONIST - 33 HOURS PER WEEK**

**WORKING PATTERN**:
**Monday: 12:00-18:45**

**Tuesday: 12:00-18:45**

**Wednesday: 12:00-18:45**

**Thursday: 12:00-18:45**

**Friday: 08:00-15:30**

**Plus Saturday mornings 08:00-12:00 - these are covered on a rota basis and paid as overtime or taken in time in leiu**

Shevington Surgery is looking for a friendly, experienced Receptonist to join our high achieving team of:
5 GPs

2 Advanced Practitioners

3 Physician Associates

6 x Practice Nurses

2 x HCA

Management team

Full admin support

Outstanding CQC practice - November 2018

Practice list size 13,000

Clinical system - EMIS Web.

NHS Pension Scheme

NHS Holidays according to length of service

Must have good communication skills and be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies.

Knowledge of EMIS Web clinical system would be an advantage and experience of working in a healthcare setting is essential.

**JOB TITLE**: RECEPTIONIST

**RESPONSIBLE TO**: PRACTICE MANAGER

**PRINCIPAL RESPONSIBILITIES/DUTIES**:
A. GENERAL RECEPTION DUTIES:

- Reception of patients in a courteous and efficient manner.
- Answering general enquiries, at reception and over the telephone and explaining surgery procedures.
- Submitting AskmyGP requests/messages for those patients with no internet access.
- Sending of patient notes via EMIS.
- Ensuring that the reception office is tidy and ready for use by incoming colleagues.
- Pass on any unresolved or urgent matters/messages that may need dealing with to incoming colleagues.
- Changing names and addresses on patient records and computer.
- Registration of new patients and patient access registrations.
- Registration of temporary residents.
- Completion of postage details on Royal Mail on-line business account on a rota basis.
- Printing of laboratory request forms from ICE.
- To be aware of current policy around the correct procedure for the cleaning of blood/body fluid spillages and to be able to implement it.
- To follow all Covid-19 guidance e.g., hands, face, space, and regular lateral flow testing etc.
- Cutting and tidying of Lloyd George envelopes.
- Any other duties as may be required from time to time.

B. OTHER DUTIES:

- Scanning of documents
- Patient deductions

**Saturday mornings from 8.00 am - 12.00 pm are covered on a rota basis**

**Job Type**: Part-time
Part-time hours: 33 per week

**Salary**: £10.52 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 18/06/2023
Reference ID: REC0623

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