Receptionist

2 months ago


Nottingham, United Kingdom The Tudor House Hotel Nottingham Limited Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or individual
- Provide information to guests about hotel amenities, services, and local attractions
- Assist with check-in and check-out procedures, including processing payments and issuing room keys
- Handle guest requests and complaints, ensuring prompt resolution and guest satisfaction
- Maintain a clean and organized reception area
- Coordinate with other hotel departments to ensure smooth operations

**Skills**:

- Multilingual: Ability to communicate effectively in multiple languages is a plus
- Guest services: Strong customer service skills with a focus on providing exceptional guest experiences
- Phone etiquette: Professional phone manner and ability to handle high call volumes
- Hotel experience: Previous experience working in a hotel or hospitality industry is preferred
- Bilingual: Fluency in multiple languages is an advantage
- Hospitality: Understanding of the hospitality industry and a passion for delivering excellent service

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Job Type**: Part-time

**Salary**: From £10.42 per hour

Schedule:

- Day shift
- Every weekend

Ability to Commute:

- Nottingham (required)

Ability to Relocate:

- Nottingham: Relocate before starting work (required)

Work Location: In person


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