Physiotherapy Administration Assistant

6 months ago

StokeonTrent, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

The North Staffordshire and Stoke on Trent Integrated Musculoskeletal Service (NIMS) is looking to recruit an team-orientated Administration Assistant on a full time (37.5 hours) basis to join our friendly Admin team.Part time hours will be considered.This position will likely be based in Newcastle, however, there will be a requirement to travel to other clinic locations within the North Staffordshire and Stoke on Trent area.

**Responsibilities**:

- Taking calls, booking patient appointments & dealing with queries from patients, relatives, staff and other agencies
- Supporting clinical services including scanning, filing, creating and sending clinic letters and supporting projects and audits as required
- Use of electronic patient records system for booking patients & use of Office 365 packages
- Being part of the wider administration team in NIMS
- Actively contribute to service improvement and be involved in patient engagement

You must have good written and verbal communication skills, the ability to communicate clearly, sensitively and calmly on the telephone with patients who may have communication difficulties. Previous experience of administration and booking systems and experience of working within the NHS would be an advantage but not essential as full training will be given.

This is a busy environment to work in with constant demand for appointments and supporting our clinical staff, but you will be working with a great team of people who will support you along the way.

The North Staffordshire and Stoke on Trent Integrated Musculoskeletal Service (NIMS) is looking to recruit an team-orientated Administration Assistant on a full time (37.5 hours) basis to join our friendly Admin team.Part time hours will be considered.This position will likely be based in Newcastle, however, there will be a requirement to travel to other clinic locations within the North Staffordshire and Stoke on Trent area.

**Responsibilities**:

- Taking calls, booking patient appointments & dealing with queries from patients, relatives, staff and other agencies
- Supporting clinical services including scanning, filing, creating and sending clinic letters and supporting projects and audits as required
- Use of electronic patient records system for booking patients & use of Office 365 packages
- Being part of the wider administration team in NIMS
- Actively contribute to service improvement and be involved in patient engagement

You must have good written and verbal communication skills, the ability to communicate clearly, sensitively and calmly on the telephone with patients who may have communication difficulties. Previous experience of administration and booking systems and experience of working within the NHS would be an advantage but not essential as full training will be given.

This is a busy environment to work in with constant demand for appointments and supporting our clinical staff, but you will be working with a great team of people who will support you along the way.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by
- Supporting your career development and progression.
- Excellent NHS Pension scheme
- Generous maternity, paternity, adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients.
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccination every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

KEY RESPONSIBILITIES

To support the North Staffordshire and Stoke on Trent Integrated Musculoskeletal Service across Northern Staffordshire by delivering the following:

- To receive telephone calls internal and external from hospitals and other community teams; communicating effectively with patients, relatives and colleagues at all times
- Act at all times in a manner which respects privacy, dignity and confidentiality
- Provide general office duties effectively and efficiently, including photocopying, laminating and processing internal and external mail
- Arrange appointments including patient appointments and meetings as requested
- To undertake appropriate use of databases & software such as M

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