Assistant Retail Manager

1 week ago


Durham, United Kingdom Obscurant Recruitment Solutions Ltd Full time

This is an exciting opportunity to join an expanding fast-paced company who are seeking an experienced Assistant Retail Manager to work for one of my clients inspiring, design-led tile showrooms, where you will combine your knowledge, passion, and experienceto help customers to transform their homes with beautiful tiles.

As an experienced Assistant Retail Manager, you will assist the retail manager and be a brand advocate with excellent communication skills, written and spoken and able to demonstrate experience of recruiting, supervising, motivating, training, and developinga new retail team, whilst ensuring HR procedures are followed (appraisals, performance management etc.).

You will monitor the day-to-day running of the showroom, whilst generating sales through retail and trade customers, whilst concentrating on reaching sales targets and increasing profits.

Previous experience of managing costs and overheads, monthly sales margins and targets and all factors affecting the profitable performance of the showroom with an understanding of a P&L.

**Basic salary up to £26,500 with an uncapped bonus paid monthly in arrears, plus a store performance award, paid twice yearly.**

Benefits package - 31 days holidays (increasing with service), pension, discount on products, personal development and training, and career progression.
- Possess excellent communication and customer service facing skills
- Key holder, responsibility for opening and closing the showroom
- Strong problem solver with a friendly approach
- Key holder

**Duties**
- Efficiently and within company timescales store paperwork/record data
- Manage cash, payment systems and banking in accordance with Company procedures and policies
- Monitor day to day procedures of the showroom
- Attend meetings and contribute to Company strategy and policy making as required
- Delegate tasks as appropriate and deal with customer complaints
- Increase new sales through trade enterprises
- Process sales and orders
- Plan and implement POS, showroom merchandising, layout, and customer flow to maximise sales, customer satisfaction, appearance, image, and ergonomics for customers
- Build and develop showroom displays
- Manage and improve staff’s selling and customer service interaction with consumers to optimise and sustain sales performance, profitability, and customer satisfaction
- Manage security and health and safety pertaining to staff and customer awareness
- Ensure excellent standards of housekeeping are maintained together with the condition of all equipment, fixtures, and fittings within the shop
- Ensure competent and timely stocktaking/stock management is undertaken
- Recruit new staff members in conjunction with the HR department
- Continually learn about new products and ranges and train staff
- Manage and maintain effectiveness of IT and other essential in-showroom systems
- Ensure compliance with all health and safety



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