Business Solutions Technician

3 days ago


Wooburn Green, United Kingdom Paradigm Housing Full time

The Vacancy

Permanent, Full Time Position

37 Hours per week Monday to Friday, flexibility on start and finish times

About the role: At Paradigm we are currently in the process of implementing the Civica CX Housing Management System. We’re looking for someone with great communication skills to interpret and transform Paradigm’s aspirational process designs into Civica’sCX Housing Management System.

You’ll work closely with SME’s (Subject Matter Experts) and Business Analyst’s to understand and shape requirements and aspirational system designs and you will challenge and contribute to system designs to ensure highest level of efficiency gains, customerexperience, and value for money are achieved.

About you

You should be data savvy with the ability to inspire confidence and trust with senior stakeholders and convey technical information to non-technical audiences. Shaping aspirational system changes and building robust Case and Task workflows within the CXHousing Management System will be a key part of the role.

Coaching and mentoring other colleagues to build and configure workflows is another key aspect along with challenging and contributing to system designs to ensure a high level of value for money and Customer experience.

To be successful in this role you must be/have:

- A logical approach to problem solving with a methodical, investigative, and inquisitive mind
- Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail
- Excellent verbal and written communication skills with a proven ability to adopt varying styles to be able to explain complex information to a wide variety of audiences.
- An Eagerness and aptitude to learn new skills.
- Excellent organisational and prioritisation skills.
- A strong, positive work ethic.

In return we offer a very generous package including the following:

- Pension scheme: employeeminimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
- Annual Bonus potential
- Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
- Health Cash Plan - worth over £1,800 p/a including Dental, Optical, Prescriptions and more
- Up to 3 paid ‘Giving Back’ (Volunteer) days per year
- Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
- Employee Rewards platform
- Opportunities for career advancement - if that’s what you want, but it’s fine if you don’t
- Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

Where could this role take you?

Whilst this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other opportunities may arise; many of our talented colleaguesstarted at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields.

About us: We employ around 550 people with an annual turnover in excess of £150m and manage in the region of 16,000 properties across the South-East of England, mainly in the Buckinghamshire area and surrounding counties.

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. The organisation is clearly focussed on the delivery of its five year corporate plan with ambitious andchallenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.


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