Employee Experience Officer. 37.5 Hours Temporary

2 weeks ago

Prescot, United Kingdom Alternative Futures Group Full time

Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity.

With a strong track record over 30 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.

We have a vision to create _a world where people control their lives. _Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

**Job Purpose**

As an Employee Experience Officer, you will support in creating an engaging work environment that fosters happier, healthier, more fulfilled employee journeys for our people. This will begin from the moment of initial attraction to work at AFG through the entire employee life cycle.

Your overarching aim is for our people to feel that **AFG is a great place to work**.

**Key Accountabilities and Responsibilities**
- To **promote a culture of trust and engagement** through active listening and action to create amazing employee experiences at all stages of the employee life cycle (hire-to-retire)
- Support the development and maintenance of our digital **employee on-boarding** platform to create engaging and informative introductions for new hires about their role and life at AFG as they approach their first day.
- To **deliver engaging Inductions** for all new hires to the charity - creating amazing first impressions about working here.
- Working with the Learning & OD Team, you will actively contribute to the **Induction Pathway** for operational colleagues with regular touchpoints during the first year of service to ensure that our new hires remain engaged, supported and recognised for their achievements.
- To develop and undertake regular opportunities for new hires to **‘have a voice’** during their first year of employment - This will include the development of pulse surveys and engagement points for cohorts of new hires as their first year progresses to understand any challenges / blockages or areas for improvement that we can make to raise satisfaction, engagement and retention.
- To provide coaching and guidance to managers on conducting effective **probation periods**, getting the best out of new hires, and how to put in place supportive development plans when required.
- To contribute to the development and promotion of our broader **Employee Value Proposition** in line with objectives of our People & OD Strategy.
- To contribute to the development and promotion of **Employee Wellbeing Offer** in line with objectives of our People & OD Strategy.
- In collaboration with the Comms & Marketing Team, develop and deliver a **communication plan** for raising awareness of our Employee Value, and Employee Wellbeing Offers, and the benefits of great employee experiences.
- To work collaboratively with the Learning & OD Team to understand and respond to our **Employee Engagement or Pulse Surveys** - Making recommendations for how we can improve our engagement scores, the development of action plans, and the development of operational resources to positively impact employee experiences.
- To **coach and provide learning opportunities** for leaders within the organisation on the importance of positive employee experiences, and the impact to teams, services, the charity of getting this wrong.
- As a people professional, you will be expected to maintain your professional knowledge and competence within this field. You will support the development of AFG policy, procedure, practice, information resources and communications on employee experience related activities.

**Experience**

Essential
- Previous experience of working within a Human Resources or Learning & OD role.
- Experience of presenting to different audiences verbally, in writing, or in presentation formats.
- Experience of supporting colleagues to create improvements in employee engagement, experience, or interaction.
- Identifyi

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