Client Insights Manager

1 month ago

London, United Kingdom eFinancialCareers Full time

At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
**Client Insights Manager**:
This role is essential to ensuring the voice of the customer and client is heard and actioned upon amongst key stakeholders. Key responsibilities are designing, executing and managing customer insights to support definition of customer and client needs andto drive business growth. The requirements is for a team player who has an ability to influence and use insights to drive strategy at board level. The role holder must have a strong capabilities in using research tools and techniques to solve business problems.
**Key Knowledge, Skills & Experience**:

- Expert use of quantitative and qualitative research tools and techniques
- Strategic mindset, ability to use insights to drive action
- Analytical mindset, ability to turn data/information into a clear story
- Great communicator
- Financial sector experience (desirable)

Work Level: Manager / Expert
Recruiter Name: Amy Curtis
Location: London or Edinburgh (flexible / hybrid)
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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