Patient Co-ordinator

2 months ago


WestonsuperMare, United Kingdom Mendip Vale Medical Group Full time

Mendip Vale Medical Group are looking to recruit a Patient Co-ordinator to join our freindly St Georges team in North Somerset. A a set shift pattern will be agreed so as to support us looking after our patients during practice opening hours which are Monday to Friday, 8am - 6.30pm. Some Saturday working between 8:30 AM and 12:30 PM will be required as per the practice rota.

Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

Patient Co-ordinators develop good working relationships with:

- Patients
- GP, nurses and other surgery staff

**Key Responsibilities**:

- To support the Team Leader in the delivery of safe and efficient responses to patient requirements.
- Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
- Making of appointments by telephone and at the reception desk, using a computerised system.
- Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
- Checking and completion of tasks as appropriate.
- Creation of new patient records.
- Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records.

**Other Responsibilities**:

- To understand performance targets and achieve agreed KPI’s.
- To ensure clinical resource and appointment allocation are used in the most effective way.
- To support with information on complaints, concerns and incidents, working with the relevant Manager to resolve them in effective and timely way.
- To support change to both the service and the structure of the Surgery.
- To undertake any other duties commensurate with the post holder’s role as agreed with the Surgery Manager/Team Leader.
- Attending training and events organised by the Surgery or other agencies, where appropriate.

**Communication**
- Adapt communication style and content to reflect different type of people when making contact.
- Ability to receive sensitive or contentious information and process appropriately.
- Promote positivity and effective working relationships with commissioners, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care.

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**
- Maintain the standards required for the health, safety and security knowledge & understanding as defined in the Surgery Health & Safety Policy.
- Use personal security systems within the workplace according to Surgery guidelines.
- Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Make effective use of training to update knowledge and skills.
- Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Report potential & actual risks identified.

**Equality and Diversity**
- Support the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required.
- Recognise the importance of people’s rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation.
- Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues
- Behave in a manner which is welcoming to an individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**
- Participate in any training program implemented by Mendip Vale as part of this employment.
- Attend monthly whole practice meetings / team meetings to


  • Patient Co-ordinator

    2 months ago


    Weston-super-Mare, United Kingdom Mendip Vale Medical Group Full time

    Mendip Vale Medical Group are looking to recruit a Patient Co-ordinator to join our friendly team in North Somerset. A set shift pattern will be agreed so as to support us looking after our patients during practice opening hours which are Monday to Friday, 8am - 6.30pm. Working as part of a team the post-holder will assist and direct patients in accessing...

  • Patient Co-ordinator

    2 months ago


    Weston-super-Mare, United Kingdom Mendip Vale Medical Group Full time

    Mendip Vale Medical Group are looking to recruit a Patient Co-ordinator to join our St Georges team in North Somerset, working on a Monday 8am - 6.30pm, Wednesday 8am - 6.30pm, Thursday 1pm - 6.30pm and Friday 8am - 6.30. Some Saturday working between 8:30 AM and 12:30 PM will be required as per the practice rota. Working as part of a team the post-holder...


  • Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Are you dynamic, creative, caring and looking for an opportunity to positively impact upon patient care and patient experience? If so, Draycott and Kewstoke Ward are looking for an Activity Co-ordinator to join their team! - This role is for 12 months and the post holder will be required to participate in the evaluation of this service. * Draycott Ward is a...


  • Weston-super-Mare, United Kingdom Mendip Vale Medical Group Full time

    **Job Summary**: Working as part of a team the post-holder will assist in the processing of patient records. The post holder will be responsible for the accurate recording and filing of all paper and electronic information pertaining to patient records, including the coding of data, registration and deduction of records in accordance to the practice Read...

  • Care Co-ordinator

    2 months ago


    Weston-super-Mare, United Kingdom Pier Health Group Full time

    **RARE OPPORTUNITY**:_**Care Coordinator (One Weston Care Home Hub)**_ **37.5 hrs per week (Job share considered)** Pier Health has an exciting opportunity for a hardworking, enthusiastic, and innovative care coordinator to join our friendly Care Home Team. The successful applicant should possess good organisational and communication skills and have a good...


  • Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An opportunity has arisen for an enthusiastic appointments officer to work in the X-Ray Department. The contract is for 32 hours per week over four days, 8.30am-5pm Tuesday, Wednesday, Thursday and Friday. You will be working as part of a team to provide an appointments service for all modalities to the x-ray department. This will involve scheduling...


  • Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An opportunity has arisen for an enthusiastic appointments officer to work in the X-Ray Department. The contract is for 22.5 hours per week over three days, 9am-5pm Monday, Thursday, and Friday You will be working as part of a team to provide an appointments service for all modalities to the x-ray department. This will involve scheduling patient’s...

  • Care Coordinator

    2 months ago


    Weston-super-Mare, United Kingdom Pier Health Group Ltd Full time

    Job summary Care coordinators in the One Weston Care Home Hub provide a dual role: of administration support to the care home clinical team and also of managing and organising a caseload of care home residents looked after by the care home hub, acting as a key portal of communication between both care home staff and clinicians and other external...


  • Weston-super-Mare, United Kingdom North Bristol NHS Trust Full time

    To provide an exceptional secretarial and administrative service to a number of Consultant Urologists and/or their teams. You will be responsible for ensuring a high-quality secretarial service and co-ordinating the administrative support of clinical activity. The post holder will need to have good computer and communication skills, as well as being a team...


  • Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    A weekend clerical officer is required to support our services on Saturday and Sunday between 9am-5pm. Are you interested in working as part of a team to provide a full clerical service to the x-ray department? This will involve receptioning patients-booking them onto the departmental computer system, filing and making appointments as well as acting as a...


  • Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Do you have a passion for supporting patients with communication and swallowing difficulties in an acute setting? Are you looking for a friendly and dynamic team to support you in taking your next career step? Then look no further! We are looking for a therapist who is keen to continue developing specialist skills and knowledge in managing adult...

  • Senior Hca

    2 months ago


    Weston-super-Mare, United Kingdom Weston Hospicecare Limited Full time

    **JOB PURPOSE**: Be responsible, with others, for planning, co-ordination, implementation & evaluation of the Day Hospice service. Work to increase the accessibility of Day Hospice to all demographics and to widen the scope of referral criteria. Support, with others, volunteers and junior staff within Day Hospice. Encourage patients self-ownership of their...

  • ICC Coronial

    1 month ago


    Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    We are looking for an enthusiastic and dynamic candidate who thrives in a busy and supportive working environment.  Working pattern: Monday, Tuesday and Wednesday however, alternative days would be considered.  The post holder will ideally have a range of secretarial and administrative experience, preferably in a hospital environment, though other...

  • A&E Receptionist

    1 month ago


    Weston-super-Mare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    We are looking for an enthusiastic and dynamic candidate who thrives in a busy and supportive working environment. The role of the receptionist is integral to all that we do. You must be able to greet patients be approachable and empathic to patient needs but also able to work under extreme pressures. The role is a demanding one with telephone...

  • Wellbeing Coordinator

    2 months ago


    Weston-super-Mare, United Kingdom Osa Healthcare Recruitment Full time

    JOB TITLE: Wellbeing Coordinator LOCATION: Office with some travel SALARY: £26,000 HOURS: Various with on call requirements Our client provides personal care and nursing services to children from 4 upwards to end of life, all of whom are living and receiving care in their own homes. Their care service is aimed at supporting individuals with complex...


  • Weston-super-Mare, United Kingdom Sirona care & health CIC Full time

    Are you looking for a change then your community Integrated Network Team needs you. We are looking for a dynamic person to support and assess patients once discharged from hospital to allow them to remain in their own homes. To provide a safe, patient centred, effective and evidence-based clinical activities in the community setting. You will work within...

  • Housekeeper

    4 months ago


    Weston-super-Mare, United Kingdom North Bristol NHS Trust Full time

    Cleaning To assist the Senior Sister in maintaining cleaning standards on the ward. To carry out spot cleaning and ensure spillages are dealt with swiftly and efficiently. To carry out cleaning of general and specialist equipment, e.g. dialysis machines, chairs and drip stands. To assist in keeping the ward safe and tidy at all times, e.g. remove clutter,...


  • Weston-super-Mare, United Kingdom Pier Health Group Ltd Full time

    **Job Summary** To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, leading the running of patient searches and requested reporting data, administration of databases and the Practice recall systems. Using clear protocols...


  • Weston-super-Mare, United Kingdom Elysium Healthcare Full time

    Your responsibilities will include: Management of complex cases Care plan and treatment formulation, guidance on evidence-based treatment and effectiveness Liaison and collaborative working with care co-ordinators, commissioners, families and carers and other services/agencies Mental Health Act implementation and liaison with Ministry of Justice...

  • Senior Administrator

    4 months ago


    Weston-super-Mare, United Kingdom Sirona care & health CIC Full time

    Are you dynamic, enthusiastic and ready for your next challenge? Are you an experience administrator wanting to work in an organisation where you can take pride in what you do everyday? Our Adult Community Services is looking for a Senior Administrator, and you might fit the bill! Line manages, supporting with training and mentoring colleagues/new staff,...