Neighbourhood Coordinator

Do you enjoy building positive relationships, getting to know people and want to make a difference to customers and our communities?

We have a fantastic opportunity for a Neighbourhood Coordinator to join our Localities Team.

In the role of Neighbourhood Coordinator you will provide a comprehensive housing management service, working with our customers and communities across Worcestershire.

You will be someone who will take a hands-on approach, helping customers to manage their tenancies. Most of the time you will be out and about in your patch working with customers to promote and sustain tenancies. You will also develop strong relationships with local communities.

**Your responsibilities will include**:

- You will be the main point of contact for customers and Community housing’s “eyes and ears” within the community.
- You will be responsible for your patch, building positive customer relationships with Community Housing by going ‘over and above’, dealing with issues in a sensitive and supportive way whilst working with partners to deliver positive solutions.
- You will provide a proactive, engaging, customer and community focused approach by engaging and building relationships with customers and key stakeholders and acting as an advocate for customers and neighbourhoods.
- You will visit customers providing advice, reviewing tenancies, and identifying any problems.
- You will carry out regular inspections, identifying and reporting any health and safety or safeguarding concerns and monitoring to a successful conclusion.
- Other key responsibilities include managing and investigating tenancy issues such as anti-social behaviour, condition of property, fly tipping or safeguarding concerns and undertaking new tenancy sign-ups.
- Experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB and safeguarding.
- Experience of working closely with customers to tackle complex issues.
- A proactive approach, be organised and have the ability prioritise your time to meet timeframes.
- Excellent communication skills and a customer focused approach, understanding the importance of delivering a high standard of service.
- A driving licence and access to a vehicle is essential as this role involves regular travel.

**Closing Date: Sunday 21st April 2024**

The Community Housing Group, now Community Housing, was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire’s largest Registered Providers of social housing. The Company provides and manages 6000 homes mainly in the Wyre Forest area.

We are proud of what we have achieved for the people and communities we support over the past 20 years. Over the coming years, we want to become a more significant social housebuilder in Worcestershire, focused on helping people to thrive and to live independently, knowing that they have a secure home that they can afford with a landlord who cares about them providing excellent value for money.

We are embarking on an extensive improvement programme to ensure our commitment to “Net Zero” and Decent Homes Standard are met alongside our commitment to developing new homes to help meet the demand of the local communities.

There are 3 Pillars to our Corporate Plan which are:

- Building Better Lives,
- Building a Stronger Business,
- and Building Thriving Communities.

If this sounds like something that you want to be a part of, we want to hear from you.

**Click here for vacancies