Administrator - Forest House

**Details**:
**Reference number**:

- 353769**Salary**:

- £25,752 - £27,116- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- HMPPS Band 3**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at FOREST HOUSE DURHAM, DH1 5TSAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
We are looking to recruit a Band 3 Administrator for Forest House in Durham.

Duties include:

- Acting as the receptionist for Forest House
- Undertaking administrative duties including ordering goods and services via the SoP system
- Acting as the first point of contact for general administrative support
- Acting as contact point for all communications regarding Forest House
- Managing hot desk requests and answering the main telephone line.

**Overview of the job**

The post holder will be responsible for maintaining administrative processes within specified timescales for their area of work.

**Summary**

The post holder will provide administrative support within their team / unit / group. Responsibilities include meeting support, collation of routine information, maintenance of databases and ad hoc administrative tasks.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Organisation of meetings / events, distribution of papers, support taking minutes/notes and writing up minutes
- Provides a first line of response to telephone calls to the department and directs callers as appropriate to the relevant member of staff.
- Act as first point of contact for general administrative support as and where required. This may involve chasing up outstanding information, updating and closing down cases on the tracking system, retrieving files/ information and interrogating databases to obtain information.
- Organise, produce and maintain accurate records for area of work
- Act as contact point for all communications to the team. Prioritise and distribute communications to the appropriate person or relevant department
- Prepare paperwork for checking by manager, conducting initial checks as required
- Act as I-Procurement and Quantum Point of Contact requisitioner
- Maintaining, logging and processing documents for the unit within given timeframe.
- Monitor the functional mailbox(s) action any issues and where needed log the request in the relevant folder/spreadsheets,
- Collate stationary request acting as requisitioner for the group
- Maintain and create relevant databases and ensure they contain accurate data, routinely quality assuring them - this can include restricted or confidential information

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall
be discussed in the first instance with the Job Holder.

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Working Together
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £25,752, HM Prison & Probation Service contributes £6,978 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish na