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Business Support Assistant
4 months ago
About the role
**Business Support Assistant**
**Chelmsford**
**Up to £19,971 per annum**
**Permanent**
**Full Time**
**Working Style**:Anywhere Worker
**Closing Date: Thursday 23rd February 2023**
**The Role**
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus, service and delivery. As part of this, the Business Support team will work in specialised Business Centres and Service Support Teams (SST’s) to promote specialised knowledge and improved service and efficiencies.
The Business Support Assistant works as part of a business support team to deliver effective, routine administrative support to a team or service. Learning and developing an understanding of existing processes and systems, with a good basic knowledge of the Function. Providing routine clerical support to a team/service/Function (e.g. word processing, data entry, updating databases, meeting support, meet and greet, directing customer queries).
Managing day to day work, ensuring this meets ECC and local policies and procedures.
**Accountabilities**
- Providing high quality, efficient and effective Business Support services to internal customers within agreed timescales and SLAs.
- Responding to customer requests and queries in a timely and efficient way.
- Acting as a professional representative of the Business Support service at a local level, dealing with customers via telephone calls personally or redirecting in line with Essex customer standards.
- Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards.
- Maintaining confidential records according to Essex County Council policy and guidance.
- Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events.
- Providing support across the team or service in dealing with correspondence, providing meeting support in terms of documentation and finance support in all aspects of documentation processing, in a timely, consistent and professional manner.
- Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering customer service.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
**The Experience You Will Bring**
- Educated to RQF Level 2 (GCSE) including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.
- Evidence of the ability to develop skills and knowledge in role.
- Ability to use computerised systems with a high level of speed and accuracy.
- Previous experience of managing electronic or hard copy filing systems.
- Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
- Experience of dealing with sensitive and/or personal information.
- Ability to think of improved ways of working and open to new practices and responsive to change.
- Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
**Why Essex?** Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.
Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward
To view our Organisational Behaviours information please follow this link.
**What you should do next**
**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.**
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
