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Administrator/booking Agent

4 months ago

Southampton, United Kingdom Maxxima Full time

**_Maxxima is currently recruiting for experienced Administrator/Booking Agents_**
**_ to join the team for a role based in Southampton._**

**_ _**

**Location: Southampton**

**Reports to: Administrator Team Leader**

**Working with: Patients; GP/Referrers; Team Leader; PRC colleagues; Operations Manager; Clinical team; Head of Audiology & ENT**

**What you will do**:
To support the patient’s journey through InHealth by completing all tasks related to processing of the referral and management of patient’s pathway in service including taking and making calls to patients to arrange suitable and timely appointments at the InHealth Clinics.

**What you are responsible for**:

- Input referral information into our in-house patient administration system.
- Locate information from various relevant sources to be able to progress patient data.
- Ensure inputted data is accurate.
- Calls answered within SLA.
- Book patients into appointments in line with best practice standards (such as clinic utilisation) identified in the patient journey.
- Adhere to data protection act guidelines.
- Adhere to IGSOC standards.
- Understand the patients’ needs.
- Control the length of talk time and wrap in line with the team control charts to ensure it is efficient and of a good quality.
- Use appropriate questions to manage calls and identify patient needs resulting in 1st time resolution.
- Continuously maintain appropriate records and keep information up to date and relevant.
- Any other duties that are deemed as reasonable to the role.

**What people see in you**:

- A positive attitude with a helpful and proactive approach to customer service
- A professional, empathetic and courteous individual who cares about people and conducts themselves professionally with both patients and colleagues
- A team player who is supportive, reliable and trustworthy
- Someone who thrives on and remains calm and focused in challenging situations

**You will**:

- Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Have excellent verbal and written communication skills
- Have good listening skills with an ability to present information in a logical manner
- Understand the importance of patient confidentiality and be aware of data protection
- Be confident in your ability to prioritise tasks
- Be able to follow instructions to support both your colleagues and patients
- Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
- Have eligibility to drive in the UK (applicable to mobile roles)

**You have experience of**:
Working within a customer or patient focused environment
- Using Microsoft packages and other IT systems
- Dealing with conflict situations in a calm and efficient manner
- Using effective communication skills with customers and the public
- Working with multi-skilled colleagues as part of a multi-disciplinary team
- Data protection and confidentiality laws

***

**Why work with Maxxima?**

The minute you register with Maxxima we make it about one thing: you. The first time we talk you'll realise we know your speciality inside out.

Our expert recruitment consultants are here to find you the very best opportunities and help you every step of the way in securing the best placement. We hold preferred or sole supplier status with many clients which means you'll have access to a range of opportunities that can't be found anywhere else.

We always act in your best interests, talking with you and listening to you. You're an individual. A professional; not a resource.

**Reasonable adjustments**

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.