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Client Services

3 months ago

Edinburgh, United Kingdom BlackRock Full time

Description

About this role

Want to elevate your career by being a part of the world's largest asset manager? Do you thrive in an environment that fosters positive relationships and recognizes great performance?

At BlackRock, we strive to empower our employees and actively engage your involvement in our success. We know you want to feel valued every day and be recognized for your contribution

Who is BlackRock?

As of June 30, 2023, the firm handled approximately $9.4 trillion in assets on behalf of investors worldwide. BlackRock helps investors build better financial futures, our technology and services empower millions of investors to save for retirement, pay for further education, buy a home and improve their financial well-being.

Opportunity

BlackRock is currently seeking an Operations professional at the Associate level to become part of an outstanding opportunity to join a newly formed Investment Operations team. The diverse role spans multiple Middle Office functions including:
Transaction Management, Derivatives & Collateral Management, Corporate Actions, Reconciliations and Relationship Management.

The team plays an integral role within the organization, interacting with multiple internal and external parties to ensure risk is minimized, processes are efficient and high levels of client service are achieved, in what is an evolving and dynamic environment. You will have a unique opportunity to demonstrate both your technical knowledge and soft skills, performing daily investment operations tasks and facing off directly to the client to ensure we are meeting their goals.

You like to:

- Work in a culture of openness, inclusion, and proactive engagement at all levels.
- Foster strong internal & external relationships, with a focus on collaboration & client service.
- Support the team leader in overseeing the client experience, participating and where necessary facilitating client calls, to build relationships, troubleshoot and agree strategy.
- Support the team leader in managing and sustaining a robust team to meet client expectations and maintain operational efficiencies.
- Can contribute as both a self-starter and team collaborator in a fast-paced, high-intensity environment.
- Maintain operational risk management targets and client performance targets.
- Build agendas, collate, and trend issues requiring remediation and drive resolution.
- Analyze data to increase transparency, drive decisions and challenge the status quo.

You have:

- A broad technical knowledge of Investment Operations, connecting the dots to solve sophisticated problems. Aladdin knowledge is preferred but not essential.
- Possess and demonstrate a solid understanding of various investment prod

y/several of the following areas is desirable: Transaction Management, Derivatives & Collateral Management, Corporate Actions, Reconciliations and Relationship Management.

The ability to influence, negotiate and partner with clients and business partners to push through agendas.
- Excellent verbal and oral communication, capable of articulating complex problems and influencing behavior both internally and externally.
- Strong attention to detail and organizational skills.
- Appetite to grow in the role and potential to develop leadership responsibilities / deputize in the absence of Team Leader.
- Fluency in English language is required, German language would be beneficial.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects t