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Operations Support Coordinator

2 months ago

West Midlands, United Kingdom The Guide Dogs for The Blind Full time

**Reference **:002930

**Publication end date **:18/06/2023

**Employment Details**:
**Contractual hours**:
35.00

**Salary**:
Starting £20,400 per annum + excellent benefits

**Vacancy location**:
**Location**:
England, Midlands, Guide Dogs National Centre

**Vacancy details**:
**Directorate**:
Operations - Midlands & East

**Job Title**:
Operations Support Coordinator

**Job Level**:
Support Provider

**Contract type**:
Fixed Term/Secondment

**Contract duration**:
12 Months

**External job advert**:
The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role will be based on site at our National Centre in Leamington Spa office, working closely with the team. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.

We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

We reserve the right to close adverts earlier than the closing date.

**Diversity**

**Safeguarding**

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

**Essential**
- Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent) (QCF level 2 / SQCF level 5)
- Experience in a customer service role, and/or office/administration role.
- Completing basic H&S risk assessments.
- Experienced in the use of CRM systems.
- A comprehensive knowledge of GDPR regulations.
- Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
- Basic understanding of Health and Safety legislation.
- Clear understanding and experience of safeguarding.
- Highly motivated towards a delivering a person-centred service.
- Evidence of dealing with confidential issues sensitively and with total integrity. Positive, team player, who is a self-starter and uses initiative to complete tasks.
- Able to work effectively and flexibly under pressure.
- Good interpersonal skills.
- Professional Telephone manner.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.
If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

**Application Closing Date**:
18/06/2023

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