Claims Handler

**About McClarrons**

McClarrons is an independent insurance brokerage with our head office in Malton, North Yorkshire. We specialise in a number of niche sectors, including Commercial, Care & Social Welfare (including Not for Profit), Farm and Art & Private Clients (high net worth) and have clients (and team members) up and down the country. We also have an in-house Claims Team - they provide invaluable support to our clients when they need it most. When the worst does happen, our Claims Team will manage a client’s claim from notification to final settlement, taking some of the stress and pressure away and making the process much easier and more efficient for clients.

You can be part of McClarrons’ dynamic, sociable team who work hard for our clients and support one another in meeting their own and company objectives. With an emphasis on client service, technical advice and teamwork, you can develop your expertise in a client-focused and supportive environment.

**The role**

As a Claims Handler, you will provide McClarrons' clients with quality insurance advice and support in the event of a claim, whilst delivering an excellent quality of customer service.

Full training will be provided as needed, enabling you to fulfil assessing clients' circumstances, collating the required information for insurers and third parties to process a claim and ultimately, getting the best possible result for clients.

You will oversee the technical administration for clients' claims and be their main point of contact for any claims queries and updates. You will work closely with the Sales and Account Handling Teams to maintain client relationships, analyse insurance contracts and settle claims for clients.

**Job details**:

- Liaise with clients as needed to maintain contact, update them on claim progress and support them with any queries (once a detailed knowledge of insurance has been gained)
- Efficiently and accurately process claims for clients from notification through to settlement payment being made
- Source and collate the appropriate information and data from clients and third parties to validate claims
- Negotiate with insurers on behalf of clients
- Achieve KPI targets as communicated by your Manager
- Build and maintain relationships with your colleagues (both internal and external) to support achieving the best outcomes for our clients

**Skills needed to succeed**:

- Excellent communication skills, both written and verbal
- Basic computer literacy & numeracy skills
- Ability to build mutually beneficial relationships with both colleagues and clients
- Self-motivation, enthusiasm and empathy
- High level of attention to detail
- Ability to work well independently and as part of a team
- Your values are in-line with McClarrons’ Core Values

**Helpful skills (but not required)**:

- Business or financial-related degree or qualification(s)
- Experience working within a regulatory framework or FCA compliance
- Wide social interests
- CII or other relevant qualifications
- Insurance Claims Handling experience
- Customer Service experience
- Experience with Acturis

**What you'll get from us**:

- Competitive salary scaled within a range that allows for progression; your starting salary will be dependent on the role obtained, your previous experience and any qualifications you may have
- Hybrid working - available once fully competent in the role
- A clear personal development plan helping you expand your knowledge and experience to progress in your career
- Opportunities to qualify with the Chartered Institute of Insurance
- A fun, sociable environment with regular incentives and social events

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£26,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Malton: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Malton