Customer Assistant

4 months ago


Birmingham, United Kingdom Make Agency Ltd Full time

As a Customer Assistant, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.

**Duties**:

- Assist customers with their inquiries and provide excellent customer service
- Sell products and services to customers, utilizing upselling techniques when appropriate
- Communicate effectively with customers in English, or other languages as needed
- Handle customer complaints or concerns in a professional and timely manner
- Maintain a clean and organized work area

**Requirements**:

- Excellent communication skills, both verbal and written
- Strong organizational skills to manage customer inquiries and requests
- Ability to work well in a team environment
- Knowledge of phone etiquette and customer service best practices

**Job Types**: Full-time, Permanent

**Salary**: From £25,195.89 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Birmingham (preferred)

Work Location: In person



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