Delivery Service Time

7 months ago

Hinckley, United Kingdom Tesco Full time

About the role
Part of the Distribution Centre team that provides great service to our stores, ensuring customers have great availability and standards of product by completing time and attendance administration activities so our colleagues are paid accurately and on time. Ensures that all pre-booked absence and shift changes are entered onto Workforce Central in advance and completes the exceptions routines for the Delivery Service function getting all payments and absences signed off by the Delivery Service Duty Manager.

You will be responsible for
Provides Administrative support by:

- Being helpful and friendly in all interactions with colleagues and Managers.
- Feeding back to Managers common trends, patterns and concerns with any queries or questions colleagues continually raise.
- Being approachable and confidential; building trust based relationships across the Delivery Service function.
- Being thorough and detailed in everything I do, so colleagues are paid accurately and on time, and we effectively manage our People routines.
- Communicating and handing over to the Delivery Service Team Managers and Clerks/Drivers/Shunters whilst liaising closely with the People Advisors so we are a collective supportive and professional support to everyone in the Distribution Centre.
- Working closely and communicating with the central payroll teams in both the UK and Bengaluru at all times.

Provides People support to colleagues and Managers by:

- Updating the Work Force Central (payroll) system with any amendments to schedules and shift patterns including holidays, sickness and planned absence for the Delivery Service Team.
- Communicating and working closely with the People Advisors so we provide a dedicated and professional support service to our colleagues and Managers.
- Supports colleagues to support themselves by using Our Tesco to obtain people policy information and guidance.
- Completing the pay text file routines to ensure colleagues are paid accurately and on time in the Delivery Service function.
- Provide payroll with any information needed for processing pay for annual hours Distribution Centres. (If applicable)

You will need
- I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
- I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team
- I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
- My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
- I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

**We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the

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