Associate Director

2 months ago

Liverpool, United Kingdom HSBC Full time

-Job description

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Associate Director to assists the Relationship Directors (RDs) in building relationships by identifying and meeting existing and prospective customer needs.

The role has a hybrid working pattern allowing for home based and office-based working at HSBC offices in Liverpool - Royal Liver Building, Pier Head, Liverpool, L3 1HU and Cheshire - Kings Meadow, Chester Business Park, Cheshire CH99 9FB.

In this Role you will:

- Provide support to the Relationship Directors (RDs) to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers.
- Enable proactive client management by attending client meetings with the RD as necessary and acting as the first point of contact for customers on daily credit-related enquiries.
- Participate in deal discussions with clients alongside the RD to acquire an understanding of the relationship and facilitate the management of complex local/international credit cases.
- Prepare appropriate analysis, proposals, and presentations to prospective customers.
- Support the RM on day-to-day activities including client planning, activities to drive new to bank origination, pipeline management.
- Support the RM in coordinating with product partners and ensuring data and call reports are accurately and timely updated.
- Support team in delivering appropriate and fair outcomes for clients both existing and new, and delivery of strong customer satisfaction scores.
Requirements

To be successful in this role you should meet the following requirements:

- Previous or current CMB experience.
- Able to work as part of a team very well.
- Strong Relationship Director skills in a client facing environment.
- Ability to gather, analyse and interpret comprehensive information and/or customer requirements in order to provide solutions that are commercially viable and sustainable.
- Influencing skills and ability to builds positive working relationships with our customers, colleagues, and stakeholder.
- Ability to prioritize and manage business tasks.
- Good experience of running a complex portfolio of clients.
- Good written and verbal communication skills.
- Anticipates and identifies risks and ensures appropriate steps are taken to mitigate and manage them.
- Planning and organizational skills in order to manage the unexpected as well as anticipated issues or events, so that success can still be achieved.

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