Workshop Controller
3 weeks ago
NO WEEKENDS Do you want the weekends free to you enjoy the things you love? Our family feel culture is at the heart of every business decision, so this is just one of the great benefits we offer our employees.- Are you a skilled Service Advisor or Technician looking to elevate your career to the next level? Or are you already in a similar role looking to take a step into a premium brand. Here's your chance to take on a new challenge and grow professionally as an Workshop Controller at out Vines of Gatwick Dealership.- As an Workshop Controller you will be responsible alongside the primary workshop controller for ensuring maximum productivity in the workshop, liaising between the Sales Departments and Technicians, ensuring that all required work is actioned effectively and efficiently. Managing the workflow of all jobs to the BMW standard.- Hours: 45 hours 8am - 6pm, Monday - Friday- Salary:£30,000 OTE £38,000What you will be doing:
- Coordinate and assist the primary workshop controller with the daily operations of the workshop, including scheduling, workflow management, and resource allocation.
- Monitor service processes to ensure adherence to BMW standards and procedures, maintaining quality and efficiency.
- Liaise with sales departments, technicians, and bodyshop department to ensure seamless communication and collaboration.
- Schedule appointments and allocate resources efficiently, maximising productivity without compromising quality.
- Liaise with technicians, Sales departments, and other team members to prioritise job cards and address any issues promptly.
- Ensuring all chargeable materials are recorded on job cards and invoicing is completed correctly.
- Ensure all used car preparation is completed within 3 days
- Audit all Approved Used Car Checks (AUC) check sheets to ensure they are completed correctly by Technicians via the online systems.
- Ensure all service history is checked before AUC’s are carried out to identify how we retail the vehicle.
- Seek to identify additional work to be undertaken and communicate this to Sales Managers for approval to undertake work.
- Ensure the internal workflow system is kept up to date with notes to ensure visibility on prep status across the departments.
- Monitor Technicians time keeping and sign off any additional overtime required
- Assist in the correct evaluation and justification of warranty claims and provide technical explanations thereof, provide and store any photographic evidence required.
What We're Looking For:
- Previous experience within the automotive industry, preferably with exposure to BMW vehicles.
- Excellent organisational and multitasking abilities in a fast paced environment
- Keen attention to detail Excellent communication and interpersonal skills, with a customer-centric mindset and a passion for delivering exceptional service.Why work for Vines Group:
- Our employees are dedicated to what they do, so we believe it is important that we give something back. In addition, Vines is always striving to be a step ahead in the Automotive industry as such, our Brilliant Benefits at Vines package has all the usual things you would expect such as pension, product discounts and life assurance, but we also offer:
- Work Life Balance - No weekends
- 24 days holiday (excluding bank holidays) increasing to 29 days as your length of service increases.
- Day off for your birthday
- Staff Car / Motorbike Purchase Scheme
- Medical Health Cash Plan
- Enhanced Parental Benefits
- Buy and Sell Holiday
- Job Shadowing Scheme
- Training at BMW Academy
- Highstreet Discount vouchers, sabbatical leave, long service awards and much much more.
About Vines Group
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.
Our mission is _‘to inspire each other to delight our customers’_, we do this through our ‘Winning Together’ brand values;
- Working as One Team
- Being Warm and Welcoming
- Doing what you say you will do
We believe it’s these values which makes us successful.
We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.
**Application Deadline**
June 11, 2024
**Department**
Car Service
**Employment Type**
Permanent - Full Time
**Location**
Crawley, West Sussex
**Workplace type**
Onsite
**Compensation**
£30,000 - £38,000 / year
**Reporting To**
Dominic Tree - Aftersales Manager
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