Transfer of Care Navigator
6 months ago
Transfer of Care (Discharge) Pathway Navigator
Previous applicants should not apply.
We are looking for confident, committed and caring individuals to work directly with some of the most vulnerable adult patients, and their families, to help them achieve safe, effective and timely discharges from Guys and St Thomas’ NHS Foundation Trust.
**We know that delays in discharge for patients contribute to**:
- poor patient experience
- potentially lead to poorer patient outcomes
- operational bed flow issues for acute trusts, affecting other patients
It is therefore in everyone’s interest, patients, staff and the Trust to make transfer of care as effective and efficient as possible.
If successful, you will be working directly with senior ward staff on the wards, but will also work in close co-ordination with the Trust’s in-house specialist discharge team at the Internal Flow Hub as well as maintain regular liaison with community and social care teams, therapists and other multi-disciplinary groups. Effective communications skills are essential, as is a positive, co-operative attitude to problem-solving. The post holder will be required to work weekend shifts occasionally as we provide a 7 day service and will be based on the ward.
Clinical or previous social care experience is desirable but the work would also suit individuals with a strong admin background who now wants a challenging role on the interface between the clinical, and social, care spheres.
General Duties
Plan and manage timely and appropriate transfers of care (discharge) from hospital.
Identify complex discharges and alert the Internal Flow Hub.
Liaise with patients and their relatives to provide comprehensive information on all discharge arrangements and services both verbally and in writing, including service contact details, out of hours numbers, names of key workers where relevant/known.
Work actively with the MDT, Transport, other Trust departments, the Internal Flow Hub to support safe and effective discharges, identify, track and case manage complex discharges to prevent Delayed Transfers of Care (DTOC).
Provide a single point of contact for wards and ensure that processes and systems are adhered to.
Provide cover for other Transfer of Care Pathway Navigator colleagues
Skills/Knowledge/Ability
Ability to work as part of a team as well as using own initiative
Excellent organisational skills and attention to detail
Confidence in making decisions when dealing with competing priorities
Excellent command of written and verbal English
Able to demonstrate excellent written English including grammar, punctuation and structuring written text
Ability to work methodically in a busy environment and meet deadlines
Ability to develop and maintain good working relationships with all levels of staff
Ability to handle confidential and sensitive information appropriately
The Discharge Hub service is composed of a multidisciplinary team of Discharge Coordinators, Social Workers from Lambeth and Southwark, Occupational Therapists, Intermediate Care representative from Lambeth, and the Red Cross team.
The Wards are focused on multidisciplinary working and staff are expected to work very closely with Clinicians, Physiotherapists, occupational therapists, Specialist Older Persons Teams and the Internal Flow Hub.
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
**The post holder will**:
Put patients first
Take pride in what they do
Respect others
Strive to be the best
Act with integrity
Please see attached job description for further information on what the main responsibilities of this role are.
-
Transfer of Care Navigator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeTransfer of Care (Discharge) Pathway Navigator Previous applicants should not apply. We are looking for confident, committed and caring individuals to work directly with some of the most vulnerable adult patients, and their families, to help them achieve safe, effective and timely discharges from Guys and St Thomas’ NHS Foundation Trust. **We know that...
-
Patient Care Navigator
6 months ago
London, United Kingdom The Lewisham Care Partnership Full timeJob title Care Navigator Line manager Hub Supervisor Accountable to Senior Manager Hours per week Max 37.5hr part time from 20 hrs Primary responsibilities The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing...
-
Patient Care Navigator
3 months ago
London, United Kingdom The Lewisham Care Partnership Full timeJob summary Job Summary The successful applicant will be the first point of contact when patients either phone or come into one of TLCP sites. They will deliver excellent customer service and arrange appointments for patients with the most appropriate clinician in order to meet the patients wishes. They will give advice to patients about other...
-
Care Navigator Assistant
3 weeks ago
London, Greater London, United Kingdom The Lewisham Care Partnership Full timeJob SummaryThe Care Navigator will be the first point of contact for patients phoning or visiting one of our sites. They will deliver exceptional customer service, arrange appointments, and provide advice on available services and options.This role is based in our central call centre and practices sites. Applicants will work in both settings, located within...
-
Healthcare Navigator
2 weeks ago
London, Greater London, United Kingdom The Lewisham Care Partnership Full timeAbout the RoleWe are seeking a Care Navigator to join our team at The Lewisham Care Partnership. Job SummaryThe successful applicant will be the first point of contact for patients, delivering excellent customer service and arranging appointments with the most appropriate clinician. They will provide advice on available services and options, working in a...
-
Transfer of Care Navigator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThis role is being implemented to ensure a safe and timely discharge of all our patients on the 56 bedded unit. The GI Unit is comprised of two busy surgical wards Page & Northumberland totalling 56 inpatient beds. Our specialist patients have undergone extensive GI surgery and so have complex discharges weekly. A key aspect of this role will be effective...
-
Healthcare Navigator
1 month ago
London, Greater London, United Kingdom NHS Full timeAbout the RoleWe are seeking a skilled and compassionate Care Navigator to join our team at NHS. As a key member of our primary care team, you will play a vital role in providing exceptional patient care and support.Main Responsibilities:Process and signpost patients to the appropriate healthcare professional based on their presenting conditionAnswer...
-
Care Navigator
6 months ago
London, United Kingdom Central London Community Healthcare NHS Trust Full timeThe Merton Case Management Service works to a unique model that recognises that there are varied and complex determinants that indirectly or directly impact on health and well-being. The team uses a wide range of interventions to address these determinants; working closely with both statutory and non-statutory community providers to improve quality of life,...
-
Pcn Care Navigator/care Coordinator
7 months ago
London, United Kingdom North Lewisham Primary Care Network Full timeMain Role Responsibilities To act as a care coordinator and navigator for users of the Waldron Health Centre and those using the services of the North Lewisham PCN Signposting - support users of the Waldron Health Centre to navigate and access services and to have a clear understanding of the services that are represented To develop and maintain a directory...
-
Social Care Navigator
5 months ago
London, United Kingdom London Borough of Barking and Dagenham Full time**About this job**: The Integrated Care Service, part of Adult Care and Support are looking for an experienced, confident, and committed individual to be part of our team. The successful applicant will have previously worked in Adults and Community Services or will have previous experience with working in the community to support adults who have a range of...
-
Care Navigator
4 weeks ago
London, Greater London, United Kingdom Healthcare Central London Full timeJob Title: HIU Care NavigatorJob Summary:The HIU Care Navigator will play a crucial role in supporting individuals who are high intensity users of urgent and emergency care services. This position requires a healthcare professional with excellent communication and interpersonal skills to coordinate and deliver tailored support to these individuals.Key...
-
Discharge Navigation Lead
5 months ago
London, United Kingdom East London NHS Foundation Trust Full timeWe are looking for a proactive, positive individual with an interest in hospital discharge and transfer of care. If you are looking for an opportunity to develop your career in this area or gain valuable experience in this fast paced environment we would love to hear from you. East London Foundation Trust is looking for an enthusiastic and proactive...
-
Operational Care Co-ordinator Lead- Care Navigation
6 months ago
London, United Kingdom The Lewisham Care Partnership Full timeThe following are the core responsibilities of the Operational Care Co-ordinator Lead - Care Navigation(CN) Call Centre. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a) Manage the running of CN hub and deal with queries from team in liaison with Senior Assistant...
-
Discharge Navigator
6 months ago
London, United Kingdom East London NHS Foundation Trust Full timeAn exciting and new opportunity has arisen for an experienced individual to join the Royal London Hospital Transfer of Care Hub Team as a Band 5 Discharge Navigator. Your experience may be as a physiotherapist, occupational therapist, nurse or an experienced discharge co-ordinator. The Transfer of Care Hub’s job is to prevent avoidable delays in...
-
London, Greater London, United Kingdom Barts Health NHS Trust Full timeOur MissionWe aim to deliver consistently high standards of harm-free care, providing excellent patient safety and minimizing barriers to discharge. As a key member of the Transfer of Care Hub team, you will work collaboratively with health and social care partners to ensure safe and timely discharges.Job DescriptionThis is an exciting opportunity for an...
-
Navigator
5 months ago
London, United Kingdom Single Homeless Project Full time**Single Homeless Project** has a new opportunity for a **Navigator **to join and work in our team based in **Camden**. You will join us on a** full-time, permanent basis** **working 37.5 hours** **and in return, you will receive a **competetive starting salary of £31,646.66 and rising incrementally to £33,329.94 per annum.** **Single Homeless Project...
-
Discharge Navigator
6 months ago
London, United Kingdom East London NHS Foundation Trust Full timeAn exciting and new opportunity has arisen for an experienced individual to join the Royal London Hospital Transfer of Care Hub Team as a Band 5 Discharge Navigator. The Transfer of Care Hub’s job is to prevent avoidable delays in patient’s discharge by discussing, coordinating, and planning in accordance with current government discharge guidelines and...
-
Care Navigator
6 days ago
London, United Kingdom The Goodinge Group Practice Full timeJob summary As a care navigator you are the pivotal role between the clinical team and the patient. You are responsible for delivering a positive experience for the patient, and an important part of our team here at the Goodinge Main duties of the job This is a vital role in our busy practice based in Islington. Our Care Coordinators are the...
-
Rough Sleeper Engagement
6 months ago
London, United Kingdom Bridge of Hope Full timeWe have a really exciting opportunity to join a great homelessness Charity based in East London as a Rough Sleeper Engagement & Referral Navigator. The aim of the service is to support and enhance the quality of life for all locally connected rough sleepers on the area. The team offer a through care service from initial engagement and harm reduction, then...
-
Care Navigator
7 months ago
London, United Kingdom Greenwood Group Practice Full timeAnswering telephone calls and navigating patients to the correct clinician or service. Dealing with face to face enquiries. Greeting patients and visitors Dealing with all requests in an efficient manner Scheduling appointments on the phone and face to face Preparing prescriptions Registering new patients Dealing with tasks and docman actions