Admin Officer

We are looking for a part time administration officer to support our reception services, working 25.5 hours per week. The key duties of the admin officer will be to compolete new patient registrations, complete daily tasks received electronically by the department, process letters for action that are assigned to reception and manage patient deductions.

You will also on occasions be required to cover main reception duties being the first point of contact for patients via our on-line service, on the telephone or in person and dealing with any requests made and supporting our clinical staff providing admin duties as needed. This post provides a vital service for the patients registered with us; it is diverse, fast paced, interesting and you will be working with a great team of people.

**Administrative Duties**
- Complete new patient registrations that are received by the Practice, ensuring that information is accurately recorded including any special status requirements. Liaise with patients as necessary and arrange clinical action where this is required, e.g. health or medication checks, immunisation updates, etc.
- Complete daily tasks that are received electronically through SystmOne. This will include booking appointments, contacting patients, liaising with clinical staff outside of the Practice and ensuring all tasks are robustly completed at the end of each day.
- Process letters for action that are received by the reception team.
- Manage patient deductions which will require the timely removal of patients who are no longer registered with the Practice, ensuring that paper notes are retrieved from archive and arranged for transport and that relevant removals are actioned on SystmOne.

**Reception Duties**
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional both via on-line forms, in person and on the telephone, in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a professional and friendly image to patients and other visitors, either in person or via the telephone.
- Contribute to helping the practice achieve its aims and objectives.
- Take advantage of training and staff development opportunities and attend staff / Practice meetings as required.
- The work is of a highly confidential nature and no information, either medical or personal, should be disclosed outside of practice personnel or for any purpose other than in the course of managing a patient’s health episode.

Part-time hours of: 25.5 hours per week

**Job Types**: Part-time, Permanent
Part-time hours: 25.5 per week

**Salary**: £10.00 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday
- Overtime

COVID-19 considerations:
We are a covid secure workspace

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administration: 2 years (required)

Work Location: One location

Application deadline: 04/02/2023
Expected start date: 06/03/2023