Collections Advisor

**Job Title**: Collections Advisor

**Location**:Coventry

**Salary**: £20k - £24k per annum

**Job type**:Full Time (Hybrid)

**Be part of a brand new and exciting collections team starting soon**

We are looking for experienced collections advisors who have a passion for supporting vulnerable customers. Are you enthusiastic, passionate, self-motivated and have a willingness to learn?

If you like to make a difference, then we would love to tell you about a new and exciting collections role we have starting soon.
**What are we looking for?**
- Experience of working in a collections environment
- Eager to help and go the extra mile
- Confident in working remotely and is self-motivated
- Able to deal with difficult situations but show empathy and resilience
- Confident with technology and using a PC/Laptop
- You give 100% in everything you do

**Where will I work?**

This is a hybrid role working a mixture of shifts from home and within our office in Darlington.

**The important stuff**
- Salary is **£22,880** or **£11.00** an hour
- Permanent contract
- 40 hours a week, with a variety of shifts to suit
- We are work life friendly so consider hours that work for you
- 28 days holiday including bank holidays, increasing with length of service to 30 days
- Employee benefits and discounts
- We love our planet so after your probation we gift you a tree to grow in our Ventrica forest
- Employee assistance programme24/7 with counselling sessions
- We care about our communities our Charity Champions get involved by making a difference. We donated 360 bottles of water to a local l homeless charity last week
- We Love our Colleagues we recognise with monthly peer recognition and awards schemes by celebrating success every week with our shout outs
- Pension scheme
- We believe we should learn a new skill every day we offer full training and ongoing coaching and support
- Our Diversity Champions are part of our colleague community
- Our Menopause Champions are trained and offer support
- All new parents receive a Baby Hamper we love our new babies

**Who is Ventrica?**

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation.In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact CentreOutsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

**A bit more about our homeworking criteria**

Before you apply, please check that you have the minimum requirements to work from home.
- Laptop/PC which runs Windows 10
- Mac OS version 10.15 or above
- Available USB port for a USB headset (headset will be supplied)
- _Please be aware that Chromebooks are not supported, additionally Windows 10 in S Mode will not be compatible
- Minimum Speed Requirements:

- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 MBps
- UPLOAD Mbps Minimum 5Mbps

**BENEFITS**:

- Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bankholidays)
- Discounts with over 40 local businesses
- Pension
- Employee Assistance Programme
- Training provided

Please click on the **APPLY** button to send your CV and Cover Letter for this role.