Alumni Services Assistant

3 months ago

South Kensington, United Kingdom Imperial College London Full time

Are you passionate about providing first-class customer service and engaging with individuals and bringing networks together? Do you enjoy building professional relationships and being a positive ambassador for your employer? Are you good at multi-tasking and completing tasks to a high standard? If so, we have the perfect career opportunity for you.

The Alumni Relations Office is seeking a committed individual to join its dynamic and vibrant customer-facing alumni engagement team.

Imperial College London is a multidisciplinary and diverse community for education, research and commercialisation, harnessing science and innovation to tackle the big global challenges our complex world faces.

Our growing global alumni community of over 230,000 graduates of outstanding scientists, engineers, medical professionals and business leaders play a crucial role in the College’s long-term success. By providing a range of services and benefits, including local and international events, an exclusive online platform, and a campus-based coworking and lounge space (Alumni Visitor Centre), we aim to keep alumni engaged with the College and with each other.

You will act as the first point of contact for alumni visiting the Centre, providing a warm professional welcome, exceptional customer service and ensuring that the physical space is kept to a high standard. Whilst the role will be based within the Centre, you will work closely with the Alumni Relations team and assist with a variety of tasks to support the diverse alumni engagement programme.

**Duties and responsibilities**:

- Responding to enquiries and providing information about services and benefits available to alumni, remaining up to date about the latest events and offerings.
- Ensuring reliable and accurate processing of alumni records into the College’s database (The Raiser’s Edge).
- Liaising with various departments at the College to ensure the space is serviced accordingly, including catering, security and facilities.
- Providing effective administrative support to the Alumni Relations team and the wider Advancement Division.

It’s anticipated that you will also participate in certain other alumni engagement initiatives and activities, including key events such as the annual flagship event, Alumni Weekend.

**Essential requirements**:

- A proven track record of working with a customer service environment that delivers an exceptional, first-class service
- Experience of working in customer-facing venue or membership organisation and coordinating various activities and/or people
- Excellent communications skills, both written and verbal, in order to present and deliver information in an appropriate manner
- Strong interpersonal skills and ability to develop and maintain excellent working relationships at all levels internally and externally
- Able to provide direction to others during an emergency or drill scenario
- Ability to work under own initiative as well as being a strong team player, flexible and cooperative
- Strong administrative skills, able to work in an organised manner with a strong commitment to providing a positive experience to visitors and internal stakeholders
- Able to work independently without close supervision but at the same time be a strong team player putting the needs of the service ahead of own personal interest
- A flexible and adaptable approach to working including changing needs of the business and available to work some evenings and weekends when required

**Further information**:
To join the Advancement Division, you’ll be a team player with strong interpersonal skills who is proactive, committed, flexible, adaptable and able to deliver a five-star welcome service. The Advancement Division has set out to define the values and behaviours we aspire to uphold, so as to create an inclusive, collaborative and successful working culture.

This position is full-time and open-ended, based at South Kensington Campus.

**Documents**:

- Appendix A - Advancement Values and Behaviours.pdf
- Job Description Alumni Services Assistant.pdf

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