Casual Housekeeper

Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.

Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.

We have an exciting opportunity for a **Casual Housekeeper **to join our team

**POSITION**: Casual Housekeeper

**DEPARTMENT**: Housekeeping

**REPORTS TO**: Executive Head Housekeeper / Deputy Head Housekeeper / Housekeeping Supervisor

**PRIMARY OBJECTIVE OF POSITION**

To obtain the highest quality of cleanliness within the bedrooms and all public areas. All work should be carried out promptly, efficiently, trouble free and courteously to maximise guest satisfaction. All work will be in line with the resort’s guidelines and service concepts.

**About The Role**

**TASKS, DUTIES AND RESPONSIBILITIES**

PROVIDE THE HIGHEST STANDARDS OF CLEANLINESS AND SERVICE TO GUEST ROOMS
- Collects daily worksheet each morning with applicable key card and returns it by the end of the shift
- Keeps bedroom door open while working in the guest room, and locks door properly when leaving the room
- Maximises job efficiency and neat, orderly appearance by maintaining supply trolley and hoover
- Stocks supply of trolley correctly in the morning and afternoon with all necessary linens, guest supplies and cleaning equipment
- Ensures rooms are cleaned according to operational policies and standards
- Ensures public areas are cleaned to a very high standard according to operational policies and standards
- Removes soiled bed and bathroom laundry and replaces with clean laundry
- Removes accumulated rubbish from bedrooms
- Cleans bathroom area
- Dusts all surfaces
- Reports any maintenance issues or defective equipment to management
- Is fully aware of Roe Park Resort service concepts in bedrooms and bathrooms such as replenishing promotional materials, literature and stationary
- Is fully aware of Roe Park Resort service concepts in the public areas
- Is aware of any traces that are required and follows up on them
- Replenishes room amenities
- Hoover room
- Secures allocated keys in accordance with the hotel policy especially while on duty
- Records any lost property found and follows guidelines as set
- Minimises wastage of use of products
- Is aware of procedure of soiled and unusable linen
- Demonstrates teamwork by co-operating and assisting colleagues as needed
- Leaves all guests belongings in stay over rooms unless they have been discarded in rubbish
- Assists guests and other departments by removing food trays and trolleys from bedrooms
- Reports to the Head Housekeeper if a guest room has the “do not disturb” sign on the door
- Completes full cleaning of any room as requested by Head Housekeeper/Deputy Head Housekeeper/Housekeeping Supervisor
- Attends to guest needs and requests courteously and efficiently

SECURITY, HEALTH & SAFETY
- Maintains safety, maximum security and confidentiality in regards to guest and hotel at all times
- Keeps master key secure and returns at end of shift
- Prohibits individuals access to bedrooms unless he or she can prove that they are the guest allocated to that room
- Ensures that all potential and real hazards are reported appropriately immediately
- Fully understands the hotel’s fire, emergency and bomb procedures
- Follows emergency procedure to ensure safety and security of guests and other employees
- Works in a safe manner that does not harm or injure self or others. Knows how to protect self against chemicals, and is aware of harmful chemicals used
- Reports any suspicious behaviour of guests and staff to the Head Housekeeper or Duty Manager
- Maintains a high standard of personal hygiene, clean uniform, appearance, body language and conduct
- Knows and adheres to the lost/found procedure

MISCELLANEOUS
- Good attendance and timekeeping are vital
- Assists the Head Housekeeper/Deputy Head Housekeeper/Housekeeping Supervisor or management with any other tasks not detailed above, as and when required.
- Attends meetings and training when required
- Accepts flexible work schedule necessary for the department
- Maintains own working area, and checks materials are kept clean, tidy and in good shape
- Strides to give job quality and professionalism within the allocated areas
- Adheres to hotel policies and procedures
- Uses practical shoes
- Wears limited jewellery - no bracelets/bangles or long earrings to be work
- Co-operates with other departments
- Is a team player
- Continuously seeks to improve way of working
- Brings ideas relating to the job to the Head housekeeper's attention
- Knows where to refer guests and find information regarding hotel facilities, opening hours etc

**Other requirements**
- Must be able to travel to work
- Must be available for shifts to suit hotel requirements
- Must be available Monday-Sunday
- Must be totally flexibl