**Job Title**:FIFM- Concierge/ Receptionist

**Department/Group**:FI Facilities Management

**Location**:HQ Rowland Hill House

**Travel Required**:None

**Directly Reporting**:Building &Facilities Supervisor

**Supporting**:Regional FM Manager & FI REM Client

**Purpose of Post**
- To provide a professional high standard of Front of House Reception and Concierge duties at the HQ Building, Rowland Hill House, Chesterfield.
- The position is a lone working position but will be supported by the Building and Facilities

Manager a minimum of twice a week on site, in addition to frequent site visits by other company staff and departments.

**Benefits**
- Mon
- Fri 09.00 - 17.30 37.5 hours a week (1 hour lunch break)
- £11.00 per hour
- Holidays : a generous 33 days (incl. Bank Holidays)
- Pension Scheme enrollment (after qualifying period)
- Free Parking
- Training will be given.

**Responsible To**:Facilities & Building Manager / Regional Facilities Manager

**Main Duties**
- Be able to give first class professional service to all clients and visitors to our site.
- Be the first point of contact for all clients and visitors to the company building.
- Always meet and greet with a friendly welcoming manor, ensuring all clients and visitors have a great customer journey start to finish.
- Notifying tenants of visitors on site and directing them accordingly.
- Answer all incoming calls and face to face requests on behalf of the business and direct them accordingly.
- General administrative duties to support the business i.e., ensuring H&S information is correctly displayed on the noticeboards or filed in relevant folders digitally and manually.
- To support the Facilities & Building Manager with daily building and health and safety checks where required.
- Always keeping the reception area clean and tidy and ensuring a welcoming environment.
- Any other reasonable requests by the management team
- Access Control for visitors, contractors, and tenants. Face to face and via CCTV and Intercom system.
- Receive incoming mail and deliveries for tenants, on site contractors and FIFM staff.
- Assist with alarms and co-ordinate evacuations if required.

**Requirements**:

- Strong written and verbal communication skills in English
- Smartly dressed and well presented.
- Excellent telephone manner
- Integrity and good people skills
- Physical abilities
- Good numeracy and literacy
- High level of attention-to-detail
- Good organisational abilities
- Enthusiasm to develop your skills and knowledge.
- Adaptability to change and willingness to embrace new ideas and processes.
- Ability to work unsupervised and deliver quality work.
- Positive and approachable manner
- Ability to work cohesively as part of a team.
- Flexibility to cover the needs of the business as and when required i.e., sickness and holidays.

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chesterfield, S49 1HQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Concierge HQ