Caseworker to Chris Law Mp

Chris Law MP is looking for a caseworker to join his team in Dundee West to assist with constituent enquiries.

**Hours**: Part-time (hours/days negotiable) or full-time (37.5 hours).

**Salary**: In line with IPSA pay bands.

**Location**: Dundee West constituency office
2 Marshall Street
Lochee
Dundee
DD2 3BR

**Key responsibilities**:

- Assist surgeries and other meetings and follow up as appropriate
- Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
- Develop knowledge in specialist areas
- Draft communication to constituents, Government agencies, voluntary sector and others and liaise with them to resolve cases
- Ensure records are kept and information managed confidentially in line with the data protection legislation
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
- Gather relevant information to assist with resolving cases
- Log all cases; monitor progress and ensure all identified actions are taken
- Retain records and information confidentially and in line with the Data Protection Act
- There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

**Required skills and experience**:

- Ability to take ownership of casework independently
- Excellent oral and written communication skills to a high professional standard
- Ability to work as part of a team
- Strong interpersonal skills
- Ability to work under pressure, meet tight timescales and a willingness to be flexible to the demands of a busy office
- Strong organisation and time management skills
- A proactive and enthusiastic approach to work.

**Closing date**: Monday 3rd June at 5pm