Support Desk Specialist

7 days ago


Renfrew, United Kingdom Brook Street Full time

Support Desk Specialist

Permanent

Hybrid Working - Renfrew office

£23K + excellent benefits package

Are you a customer service guru looking for that next step in your career?
If you are looking for a company that offers fully remote working with the option to come in to fully refurbished modern offices for team meetings, events, training and 121s then this is for you.

The main purpose of a Support Desk Specialist is to work as part of a team and provide support to a specific group of customers. They will take ownership of all customer issues and resolve / escalate in order to maintain customer satisfaction while contributing to company services division and company goals

**The Job**
- Provide support to the clients, answering all queries in a professional, timely manner.
- Maintain effective internal and external communications channels to ensure that relevant people / departments have the necessary information to assist them in contributing to customer support.
- To contribute to the effectiveness of the team by demonstrating a co-operative and supportive attitude to fellow team members.
- To assist with additional responsibilities as required by Team Leader/Manager.
- Continually query customer requirements to identify opportunities for additional revenue, liaising where appropriate with sales.
- Receive and record customer enquiries in sufficient detail to satisfy the need for information where the issue is escalated or used for management information purposes
- Follow procedures within the Team that satisfy company guidelines
- The support desk role requires covering the hours of 08.30am to 17.30, and therefore you will be required to work 35 hours on a rotating shift pattern.

***

**The Person**

***
- Experience within a customer service environment.
- Experience on using Oracle and other payroll systems.
- Good PC skills including Microsoft Word, Excel, Outlook and Internet.



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