Level 6 Business Sales Degree Apprentice

9 months ago

Chelmsford, United Kingdom First Intuition Chelmsford Full time

Objective of the role

The objective of this role is to develop high-quality relationships with students and employers, becoming a trusted advisor for all their training needs, proactively suggesting training solutions to suit the requirements.

Strong internal relationships are key to ensuring that clients are receiving the service they need. Working closely with all teams but particularly the operations and marketing teams to ensure that inbound enquiries, bookings and requests are dealt with in a structured and timely manner.

You will assist in identifying and developing potential new employer relationships, including by representing First Intuition at relevant networking and school careers events.

This role includes:

- Assisting with high-quality client management ensuring that students and employers are getting the service they need.
- Representing First Intuition at networking events, school careers events and client engagement activities.
- Telephone liaison with both potential and existing students and employers regarding commercial course bookings.
- Administrative duties as necessary in respect of the business development and client management activities
- Working closely with Customer Service to ensure that client requirements are followed through to a timely conclusion
- Working with the operations team on second stage follow ups for inbound enquires.
- Undertaking business development activities to assist the Business Development Manager in bringing new employers and students to First Intuition Essex centres
- Working closely with the marketing team to ensure a joined up approach to business development and marketing for the Essex centres.

Key tasks

The key tasks and responsibilities for this role are split into three main categories:
Business development
- Identifying potential new employers to discuss with the Business Development Manager.
- Ensuring that further sales opportunities are recognised and promoted to existing clients.
- Sourcing and attending relevant networking events to share information about First Intuition.
- Attending school careers events to promote the services First Intuition Offer.
- Attend face to face meetings, virtual meetings, and making outbound telephone calls with potential new employers to understand their needs and promote relevant First Intuition services.
- Proactively following up on leads to ensure potential new students and employers have a high-quality service from their very first interactions with First Intuition.
- Working together with the wider BD and Marketing team members on ideas for the promotion and sales of our services.

Client management
- Attending face to face or virtual meetings and scheduled telephone calls with employers and students.
- Assisting clients with any queries they may have and ensuring that any bookings are promptly passed onto the customer services team for actioning.
- Obtaining feedback from students and employers about the service they are receiving.

Administrative activities
- Ensuring that new potential students and employers are input into our Access Planit system
- Ensuring leads are recorded and shared with the appropriate team members.
- General Administrative tasks as appropriate.

Person Specification

Essential Criteria:.
- Communication Skills:

- Clear and articulate communication skills, both verbally and in writing.
- Ability to engage effectively with individuals from diverse backgrounds.
- Basic telephone etiquette and communication skills for interactions with clients.
- Interpersonal Skills:

- Friendly and approachable demeanour with the ability to build rapport quickly.
- Demonstrated ability to work collaboratively in team environments.
- Eagerness to learn from experienced colleagues and contribute to team objectives.
- Initiative and Proactivity:

- Demonstrated initiative and willingness to take on new challenges.
- Enthusiasm for seeking out opportunities to expand the company's client base.
- Willingness to participate in networking events and represent the company positively.
- Organisational Skills:

- Basic organisational skills with the ability to manage tasks and prioritise responsibilities.
- Attention to detail in completing administrative tasks accurately and efficiently.
- Capacity to follow instructions and adhere to deadlines.
- Customer Focus:

- Genuine interest in providing excellent service to clients and meeting their needs.
- Responsive to client inquiries and eager to assist with problem-solving.
- Willingness to seek feedback and continuously improve service delivery.
- Adaptability:

- Flexibility to adapt to new environments and learn on the job.
- Openness to feedback and willingness to grow professionally.

Desirable Criteria:

- Previous Experience:

- Any previous work experience, such as part-time jobs or work experience, demonstrating customer service skills.
- Involvement in extracurricular activities or volunteer work showcasing teamwork and initiative.
- Network

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