Handover Specialist

2 weeks ago

Sidcup, United Kingdom Jemca Car Group Full time

Jemca are currently offering a fantastic opportunity as a **Customer Test Drive & Handover Specialist** to join our business based at Lexus Sidcup**.**

This is a new and exciting position that will provide a huge customer focus through the sales process. As a Test Drive and Handover Specialist to join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us to collect their new vehicle.

This is a great opportunity for someone with an exceptional ability to go above and beyond and provide the best service and convert this in to a sale.

**What you'll do**
- Ensuring that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team
- Thorough planning and communication with the Car Sales Executive to ensure that our customers have the best test drive experience to guide them towards the best product/service supporting them in their decision making
- Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
- Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs
- Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
- Ensure that you maintain a continual dialogue with the customer that's appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service
- Represent the brand in a professional way
- Upselling all addons and benefits of the car and other alternatives

**Your Skills**
- Excellent customer service skills and likes to work with people, with a professional manner
- Strong communication skills
- Looking to deliver exceptional customer service in the modern way of a Test Drive and Handover Specialist
- Eager to get into the automotive sector
- Good work ethic to develop good product knowledge and to create, maintain and develop relationships
- Hold a full valid UK driving license

**What we Offer**
- Competitive basic salary
- Diverse, collaborative and supportive working environment
- Real career progression based around your aspirations
- Market leading benefits including healthcare, pension, childcare and company lease scheme
- Good work ethic to develop good product knowledge and to create, maintain and develop relationships

**About our business**

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres. We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state of the art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes.

**What's next?**

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Life insurance
- Private medical insurance
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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