Care Co-ordinator

1 month ago

London, United Kingdom Lime Tree Surgery Full time

**Job Title: Care Coordinator**

**Contract Type: Permanent**

**Hours: 37.5**

**Salary: £27,495**

**Location: Lime Tree Surgery**

**Reports to: Practice Manager**

**Purpose of the role**:
The role involves working very closely with the social prescribers and the multidisciplinary team (MDT. The role is pivotal in ensuring all patients receive the best possible care and service. The Care Coordinator’s role will support the team, key activity including access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient-centered. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patient’s journey through primary care.

**Key Duties & Responsibilities**:
The Care Coordinator responsibilities include but are not limited to the following:
1. To work with the GPs and other primary care professionals.

2. To work closely and in partnership with the Social Prescribing Link Worker and Clinical Pharmacist(s)

3. To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice

4. To support the practice in the delivery of the DES specifications

5. To help people to manage their needs through answering queries, making, and managing appointments

6. To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services

**COLLABORATIVE WORKING RELATIONSHIPS**:
1. Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.

2. Collaborates with other members of the MDT, patients and their carers when managing and coordinating care.

3. Uses healthcare technologies to optimise service delivery, patients’ access, and continuity of care

**MANAGEMENT**:
1. Demonstrates understanding of the implications of national priorities for the team and/or service.

2. Follows professional and organisational policies

**EDUCATION, LEARNING AND DEVELOPMENT**:
It is the responsibility of the employee to comply with all organisational and statutory requirements (e.g. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance).

**QUALITY**

**Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will**:
**CONFIDENTIALITY**

In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Company as a business organisation. All information is to be regarded as strictly confidential.

1. Maintains confidentiality of any information concerning patients in accordance with current policy on information governance.

2. Demonstrates respect for privacy and confidentiality in all interactions with patients and the public.

**DATA PROTECTION**

1. This post has a requirement for confidentiality. If you are required to obtain, process and/or use information held electronically you should do 'it in a fair and lawful way’. You should hold data only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose. Data must only be disclosed to authorised persons or organisations as instructed. Breaches of confidence in relation to data will result in disciplinary action which may involve dismissal.

2. You must not at any time use the personal data held by the organisation for any purpose other than practice business and this must not be disclosed to a third party. If you are in any doubt regarding your responsibilities under the Data Protection Act 2018 you must contact your line manager or appropriate senior lead at the time.

**SAFEGUARDING ADULTS AND CHILDREN**

1. The postholder has a duty to safeguard and promote the welfare of vulnerable adults and children.

2. When adults or children and/or their carers use primary care services, it is essential that all adult and child protection concerns are both recognised and acted on appropriately.

3. The postholder has a responsibility to ensure they are familiar with and follow local policies in relation to safeguarding vulnerable adults and that they follow the local child protection procedures and any supplementary guidance.

4. The postholder has a responsibility to support appropriate investigations either internally or externally.

5. To ensure the postholder is equipped to carry out their duties effectively, they must also attend vulnerable adult and child protection training and updates at the competency level appropriate to the work they do and in accordance with the local vulnerable adult and child protection training guidance.

**HEALTH AND SAFETY**

Assists in promoting and maint

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