Nights Assistant

3 weeks ago

Liverpool, United Kingdom Lighthouse Hotel Management Full time

At Lighthouse Hotel Management we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & well-being, sustainability, and individuality sets us apart from our competitors. We are passionate about the industry and always on the lookout for new talent to join us on our journey.

We** **are recruiting for the exciting role of **Nights Assistant** at the **New Opening The Halyard, Rope Walks Liverpool.** Reporting into the Night Manager, you will be responsible for a warm welcome for our Guests and dealing with any requests they might have throughout the night. Ensuring that all brand standards are adhered to and that excellent standards of customer service are delivered at all times.

**Key Duties and Responsibilities**
- To assist Night Manager with operations of the Nights team.
- To ensure operations are carried out in line with department and hotel standards while providing quality service to our guests in accordance with statutory and health and safety requirements to all colleagues and guests during the evening hours.
- To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
- To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
- To carry out departmental standards in accordance with the SOP Manual.
- To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
- To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
- To be familiar with and adhere to all rules and regulations of the hotel with specific regard to: Fire procedures, Health and Safety at work, Security regulations.
- To carry out the Night Audit.
- To assist in positively promoting sales within the department and maximize every sales opportunity.
- To oversee the standard of meeting rooms for the next business day.
- To assist in controlling departmental costs within the standards set by the departmental manager.
- To ensure the security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures.

**Requirements**:

- 6 - 12 months experience in a similar role.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team.

**Where Will You Be Working?**

The Halyard, Rope Walks Liverpool is a new hotel opening under the IHG Vignette Brand. Which will be the first Hotel of the Luxury lifestyle Brand in the UK. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

**What's In It for You?**
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees - including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform & Meals on duty provided
- Death in service benefit for contracted employees

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