Content Review Lead

2 weeks ago

London, United Kingdom Snapchat Full time

Snapchat

is a camera and visual messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment

We’re looking for a Content Review Lead to join a fast-paced, dynamic and proactive team As a Content Review Lead, you will partner with the Policy, Content, Product and Engineering teams to serve the most exciting and safe content to Snapchatters all across the globe. This is a full-time role that requires flexibility to work evenings and weekends as needed.

What you'll do:
- Manage the day to day operations and ensure a seamless business rhythm between all internal and external stakeholders- Be the go to person on content policies & guidelines, identify policy gaps and participate in shaping policy recommendation- Develop training material and deliver training to team members- Design operational excellence initiatives, including metrics to understand and improve operations performance and programs to improve quality- Deliver key projects within the Content Review roadmap, including execution and measured progress- Identify trends to enhance processes and improve efficiency, while driving longer-term automated solutions- Drive quality management activities and conduct regular quality audits- Manage all escalations and triage to appropriate stakeholders- Work with cross-functional teams to support the product roadmap, manage execution, assess and mitigate risks, develop trend reports and deliver feedback- Work with vendor partners to operationalize new roll-outs delivered by global workflows, develop and deliver trainings, and run regular calibration sessions- Keep up-to-date with industry trends to help improve Snap operations- Constantly evaluate workflow processes and tools and drive solutions to ensure they are efficiency, high quality and scalable

Knowledge, Skills and Abilities:
- Excellent writing and verbal communication skills- Excellent critical thinking and analytical skills- Shown ability to build trust with multiple diverse global teams- Excellent project management experience with adherence to tight deadlines and shifting priorities- Experience with JIRA, Zendesk or similar issue tracking software- Passion for the online safety space- Passion for Snap, content, and creativity

Minimum Qualifications:
- Experience in content moderation, operations/programme management, product or related role- Excellent critical thinking and analytical leadership experience- Data-driven and self-starter with a passion for problem solving- Ability to use data to support decision-making and business action- Experience in managing multiple projects and cross-functional stakeholders- Excellent organizational and project management skills with attention to detail- Bachelor's degree or equivalent work experience

Preferred Qualifications:
- Additional language skills are a plus- Experience in online safety related disciplines at a technology company- Knowledge of legal and regulatory requirements related to content moderation
- Our Benefits

: Snap Inc. is its own community, so we’ve got your back We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success

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