Customer Service Advisor

5 months ago


Kendal, United Kingdom J J Martin CAS Limited Full time

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advsior, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.

**Responsibilities**:

- Listening attentively to customers and connecting them with the appropriate department or person to address their needs
- Accurately recording and logging interactions with customers and updating account information and retrieving information if required to create reports for management
- Working with management to maintain best practices for efficient communication with customers
- Knowledgable on relevant updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers with accurately and efficiently
- Communicating to Management and team to help improve customer service culture, response time and tools to improve customer and staff experience
- Contributes to bottom lines sales by increasing customer satisfaction

**Requirements**:

- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities with the ability to analyse information and make sound decisions
- Familiarity with our industry is a plus
- Proficient in using CRM systems
- Ability to multitask and prioritise tasks effectively in a fast-paced environment
- Strong attention to detail and accuracy in data entry
- Ability to work independently as well as part of a team

We are a family business which has been established for over 40 years. We aim to become the **UK's #1 supplier** of commercial catering equipment, whilst maintaining our strong family business values.

We pride ourselves on our outstanding customer service which is representative of our very strong team of employees.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organisation.

Pay: £24,000.00-£24,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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