Customer Service Manager

2 weeks ago


Livingston, United Kingdom Lilium Direct Ltd Full time

Do you have experience within Sales or Customer Service? Are you looking for a new opportunity? Our client are looking for a dynamic Customer Service Manager / Office Manager who is passionate about customer service and going the extra mile to ensure ultimatecustomer satisfaction.

**Job Title**:Customer Service Manager / Office Manager

**Location**: Livingston

**Salary**:£23,000 - £30,000 per year + Bonus + Benefits (listed below)

**Sector**: Sales, Customer Service, Office Management

**About Us**:
Our company is based in Livingston. We are a privately owned business that specialises in production of self-adhesive labels, offering Flexographic and Digital printing.

**Key Duties**
- Managing and developing a portfolio of existing accounts, effectively maintaining profitability.
- Dealing with incoming customer queries and providing advice & solutions.
- Undertaking outbound activity to help identify and target new customers.
- Working closely with and supporting the external sales team.
- Administration of sales orders/quotations, ensuring customer delivery dates are met.
- Regular use of internal CRM system, Sales & LinkedIn.
- Closely liaising with logistics and procurement
- Invoicing
- Organize office operations and procedures
- You will need to learn our internal systems

**Key Skills**:

- It is vitally important that you have a first-class telephone manner (friendly and professional)
- strong administration skills
- Print / label experience would be preferable but not essential.
- It also helps if you are commercially aware, and target driven towards sales

**Benefits**:

- We will provide full training
- Career progression opportunities
- Bonus
- Co pension scheme
- Sales
- Customer Success
- Customer Service
- Office Management
- Administration / Sales Administration

**Next Steps**:
We look forward to hearing from you.


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