Customer Care Coordinator

1 month ago


Derby, United Kingdom Macildowie Recruitment and Retention Full time

**Customer Care Coordinator**
**Derby (Hybrid)**
**£21,000.00 (OTE £33,000.00)**
**Full-Time**
**Permanent**
Macildowie are pleased to be working with a leading services business within the **Derby** area.
Our client is actively looking for their next addition to join the wider sales team as a **Customer Care Coordinator.**

This is a **permanent** position offering **Hybrid** work (3 days office, 2 days from home).
The working hours are Monday to Friday, 9:00am to 5:30pm

**Role & Responsibilities**:

- Making outbound calls to existing customers to identify further business opportunities.
- Provide effective communication with all clients, whilst maintaining a high-level of product knowledge.
- Ensure all client information is kept confidentially and secure in line with the GDPR.
- Ad-hoc administrative duties as required by the wider team.
- Maintain contact spreadsheets and produce monthly reports on activity.
- Exceptional communication skills, both written and verbal.
- Advanced Microsoft Excel knowledge.
- Positive "can-do" attitude
- Polite, professional and confident telephone manners.
- Engaging personality with the ability to build rapport with customers and advisors.

**Perks & Package**:

- Competitive market salary.
- Flexible hybrid working.
- Team social events, including Summer and Christmas celebrations.
- Generous pension scheme.
- Fantastic holiday allowance, which increases with each year of service.
- Enhanced parental leave.

Please put your **home postcode** on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.



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